- Report: #1385375
Complaint Review: Krasa and Ilus - Internet
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Author Confirmed
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Krasa and Ilus
Internet, USA
Phone:
18553220188
Web:
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Krasa and ilus Beware of faux celebrity endorsed beauty products and free trials PO Box 23965 Saint Petersburg, FL 33742 Internet
While researching skin products on the internet a "pop up" came across my screen. It was an advertisement for a free trial of beauty creams, supposedly endorsed by reality star Joanna Gains of Fixer Upper. I ordered 2 products, kra'sa and ilus. The ad stated that I only had to pay for shipping, as it was a "14 day free trial". I did not like the products, so I did not reorder. In the mail today I received both products. There was absolutely no paperwork as to how much I was being charged, how I could return if I wasn't satisfied or a coustomer service number. I found the number from other complaints from this web site. I called 1855-322-0188. The first customer rep named Tony, with an Indian (India) accent, told me there was nothing he could do and I had already been charged $109.00 for each product. I could not send it back as per the fine print on the agreement AND I will be charged each moth for auto shipment for the products! I continued to ask for a manager stating "I do not like the creams and I want to send them back!" Well, At this point I was conveniently disconnected from Tony. I called back and spoke to John, another Indian (India) speaking rep, who told me the same scripted thing. But, after much "discussion" he did tell me he would cancel future shipments and give me a discount on the products I received. I said "you are trapping me into a deal I do not want!" He stated "you should have read the fine print Miss Susan. And if you try to fight your credit card charges, you will lose. It is in the fine print and you agreed to it!" Right now I am so mad at myself for being so stupid and having to take a lame a*s offer I do not want!!
