- Report: #826008
Complaint Review: LA Fitness - Internet
Reported By:
Kat -
westminster, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
LA Fitness
11932 Valley View Street 92845 Internet, United States of America
Phone:
7143799744
Web:
www.lafitness.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LA Fitness Sales member LIED and SIGNED my CONTRACT, Internet
I went to the LA Fitness on valley view in Garden Grove to find out the cost and quailty of the gym. Christian was my scum bag lying salesman, he wouldn't give me a price just gave me a tour showed me the class schedule and offered to let me take a class first. So I took a class Spin LOVED it Andie was great hard but the music kept me going. He called to see how I liked the class and to invite me in to go over memberships.
He placed a figure on a sheet of paper and we passed it back and forth ( should have been a clue since I wasn't buying a used car) I told him is was way more can I can pay at this time. His assistant called the next day with an offer slightly smaller. I still could not afford the membership we have kids and a mortgage. I thanked the assistant Anthony and said no. Then he offered to throw in another year, 2 free training sessions and to spread the payments over 3 months. Cool!
I really like the gym it is super clean and the machines actually work not the usual out of service sign other gyms have out for days. I gave him my card number over the phone since I work out at 5 before work and no sales people are there that early. The next time I went to the gym I asked for a copy of my membership but the printer was broken. I didn't worry about it just kept going and really like the gyms I work in Irvine so I went to a different one everyday to see what worked out best.
I was very happy with the classes and cleanliness of all their gyms. I went at night to Garden Grove to get a copy of the membership for my health insurance to prove I am being healthy but no printer still broken. A few nights later I tried again but it was the weekend and no sales managers are there to print my contract. REALLY! so after a few more days of this I asked a different copy of a copy they printed it right up no problem but the contract was 3 years no 4 years and the whole payment due January 15 ekkk! this is not right.
Christian was "at lunch" all day each time I called. Finally I called corporate Jan. 7th told my story they said they would look into it and get back to me. They didn't so I called them 3 days later and was promised they put a freeze on my account so the whole amount wouldn't be charged. This has still not been handled corporate is still looking into and I can't cancel and get my money back because it is passed the cancel date. The signature is not mine they withdrew the whole amount and now I have overdraft fees to deal with and they still have not called back. This is the corporate office I call daily and they are still looking into it! I can't believe they can lie to me, sign my name and take my money when they promised to freeze the account.
He placed a figure on a sheet of paper and we passed it back and forth ( should have been a clue since I wasn't buying a used car) I told him is was way more can I can pay at this time. His assistant called the next day with an offer slightly smaller. I still could not afford the membership we have kids and a mortgage. I thanked the assistant Anthony and said no. Then he offered to throw in another year, 2 free training sessions and to spread the payments over 3 months. Cool!
I really like the gym it is super clean and the machines actually work not the usual out of service sign other gyms have out for days. I gave him my card number over the phone since I work out at 5 before work and no sales people are there that early. The next time I went to the gym I asked for a copy of my membership but the printer was broken. I didn't worry about it just kept going and really like the gyms I work in Irvine so I went to a different one everyday to see what worked out best.
I was very happy with the classes and cleanliness of all their gyms. I went at night to Garden Grove to get a copy of the membership for my health insurance to prove I am being healthy but no printer still broken. A few nights later I tried again but it was the weekend and no sales managers are there to print my contract. REALLY! so after a few more days of this I asked a different copy of a copy they printed it right up no problem but the contract was 3 years no 4 years and the whole payment due January 15 ekkk! this is not right.
Christian was "at lunch" all day each time I called. Finally I called corporate Jan. 7th told my story they said they would look into it and get back to me. They didn't so I called them 3 days later and was promised they put a freeze on my account so the whole amount wouldn't be charged. This has still not been handled corporate is still looking into and I can't cancel and get my money back because it is passed the cancel date. The signature is not mine they withdrew the whole amount and now I have overdraft fees to deal with and they still have not called back. This is the corporate office I call daily and they are still looking into it! I can't believe they can lie to me, sign my name and take my money when they promised to freeze the account.
