- Report: #825066
Complaint Review: LA Fitness - Leesburg Virginia
Reported By:
Kevin -
Leesburg, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LA Fitness
1490 CLASSIC PATH WAY SE Leesburg, 20175 Virginia, United States of America
Phone:
Web:
https://www.lafitness.com/Pages/clubhome.aspx?clubid=496
Categories:
Business Rating:
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LA Fitness LA Fitness in Leesburg VA terrible personal trainers, poor management Leesburg, Virginia
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HORRIFIC...stay away at all costs.
They lie, cheat and literally STEAL. My wife and I signed up for
membership and for my wife to work with a personal trainer. The trainer
signed us up with two sessions a week for the price of one and would
waive the sign up fee of $99. We went with it cause it seemed like a
great deal so we paid for the first month and two days later, they
charged my card again for the first month and the sign up fee that was
supposed to be waived. I called the rep who signed us up and he gave me a
lame excuse that the computer system went in later that night and
automatically rejected the great deal he gave me and that it charged it
again with the set up fee. They were supposedly returning the funds the
next day...however, a week later after 10 calls from me, all they
returned was the one month and never returned the $99 set up fee. Since
then, my wife, who is supposed to get two sessions a week, has literally
worked with a trainer 3 times in the past 60 days. Either the trainer
is training two other people at the same time and he just gives her
instructions on something and then comes back 45 minutes later to see
how she did...IS THAT PERSONAL TRAINING???? Or more often then not the
trainers are "sick". I'm sorry, unless this place shares a building with
the infectious disease center then there is no way that many people can
be sick that often...more likely, they are poorly managed,
inconsiderate and not responsible and just blow off their scheduled
appts. This morning is the 3 or 4th time in a row that she showed up and
the trainer was "sick"...btw, its not like its the same trainer each
time. No one ever calls to let her know and they don't get her an
alternate trainer. This has been the biggest waste of money and time and
it couldn't be more discouraging for my wife. The facilities are pretty
decent and they have a lot of options for things to do...but its all
jammed into too small a place. You may save some money up front...but in
the long run...the lack of value makes this the most expensive gym in
Leesburg.
They lie, cheat and literally STEAL. My wife and I signed up for
membership and for my wife to work with a personal trainer. The trainer
signed us up with two sessions a week for the price of one and would
waive the sign up fee of $99. We went with it cause it seemed like a
great deal so we paid for the first month and two days later, they
charged my card again for the first month and the sign up fee that was
supposed to be waived. I called the rep who signed us up and he gave me a
lame excuse that the computer system went in later that night and
automatically rejected the great deal he gave me and that it charged it
again with the set up fee. They were supposedly returning the funds the
next day...however, a week later after 10 calls from me, all they
returned was the one month and never returned the $99 set up fee. Since
then, my wife, who is supposed to get two sessions a week, has literally
worked with a trainer 3 times in the past 60 days. Either the trainer
is training two other people at the same time and he just gives her
instructions on something and then comes back 45 minutes later to see
how she did...IS THAT PERSONAL TRAINING???? Or more often then not the
trainers are "sick". I'm sorry, unless this place shares a building with
the infectious disease center then there is no way that many people can
be sick that often...more likely, they are poorly managed,
inconsiderate and not responsible and just blow off their scheduled
appts. This morning is the 3 or 4th time in a row that she showed up and
the trainer was "sick"...btw, its not like its the same trainer each
time. No one ever calls to let her know and they don't get her an
alternate trainer. This has been the biggest waste of money and time and
it couldn't be more discouraging for my wife. The facilities are pretty
decent and they have a lot of options for things to do...but its all
jammed into too small a place. You may save some money up front...but in
the long run...the lack of value makes this the most expensive gym in
Leesburg.
