- Report: #451886
Complaint Review: Lake Erie Dental - Dr. Kevin Sambuchino DDS - Erie Pennsylvania
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Lake Erie Dental - Dr. Kevin Sambuchino DDS
4944 Peach Street Erie, 16509 Pennsylvania, U.S.A.
Phone:
814-734-1814
Web:
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Lake Erie Dental - Dr. Kevin Sambuchino, DDS DR SAMBUCHINO - LAKE ERIE DENTAL COST ME THOUSANDS OF $$$$$ & PAIN! Erie Pennsylvania
I received a root canal and crown from Lake Erie Dental. Prior to having the procedure done, I asked Sue (in the office) to call my dental provider and confirm what would be covered and what is not covered, so I could chose my method of treatment appropriately. I was prepared to have it pulled if I had to, since the tooth is in the back and crowns are pricy when out of pocket.
The ladies in the office came back and said that 80% of the procedures were covered, so i went ahead with the root canal and the temporary crown and they put the remaining 20% balance on my credit card.
I had my final crown installed on 5/14/09 and just an hour after I got home - Sue (office lady) called to tell me as she laughed that my insurance covered NOTHING! My insurance company said, yes they do (stainless steel crowns) and they told Sue that.
I have been back and forth with Lake Erie Dental, they chose to do a porcelin crown - I chose to do what was covered. When I told them I am not willing to pay for services I did not agree to - they told me, than take us to court! We will have the dentist call his attorney! THE OFFICE STAFF WAS RUDE, AND DR. SAMBUCHINO'S OFFICE IS A SCAM....!!! STEER CLEAR! THE OFFICE STAFF ISN'T EDUCATED ENOUGHT TO GET THE INSURANCE INFORMATION CORRECT.
Unhappy Customer
Erie, Pennsylvania
U.S.A.
The ladies in the office came back and said that 80% of the procedures were covered, so i went ahead with the root canal and the temporary crown and they put the remaining 20% balance on my credit card.
I had my final crown installed on 5/14/09 and just an hour after I got home - Sue (office lady) called to tell me as she laughed that my insurance covered NOTHING! My insurance company said, yes they do (stainless steel crowns) and they told Sue that.
I have been back and forth with Lake Erie Dental, they chose to do a porcelin crown - I chose to do what was covered. When I told them I am not willing to pay for services I did not agree to - they told me, than take us to court! We will have the dentist call his attorney! THE OFFICE STAFF WAS RUDE, AND DR. SAMBUCHINO'S OFFICE IS A SCAM....!!! STEER CLEAR! THE OFFICE STAFF ISN'T EDUCATED ENOUGHT TO GET THE INSURANCE INFORMATION CORRECT.
Unhappy Customer
Erie, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Very Aware
Erie,Pennsylvania,
United States of America
Lake Erie Dental Aware of their Own Tactics
#2General Comment
Sat, February 06, 2010
I have been investigating claims through my insurance company for over a year ! BEWARE !!!!!!!! Lake Erie Dental is very much aware of their "mistakes" !! Dr. Kevin is behind every "mistake" as I also was given a porcelain crown. The insurance coverage does not cover the porcelain crown and you are charged the difference as long as the staff notes in your file that you agree. Dr. Kevin told me that he does not use the regular crowns ! Therefore more money for him ! Recently found out that the staff forged a waiver and put it in my file stating that I agreed to paying the extra money. When I asked for a copy of the waiver and information concerning crown pricing, I was ignored for 8 months. When I threatened to report the case, lo and behold after 8 months, I was given a refund. They have been sending in OLD claims that are not covered to try to collect off my children's accounts when I have already paid those bills. The office has not been the same since Karen left. Sue has not a clue !!!!!!!!!
Dr. Kevin is in alot of Hot Water !! He needs to settle his office staff down !!
Gotrippedoff
Conneaut,Ohio,
U.S.A.
LAKE ERIE DENTAL RESOLVES THE SITUATION
#3
Tue, August 25, 2009
Originally an unhappy customer, I want to thank Dr. Kevin Sambuchino, D.M.D. for being a stand up guy and resolving the situation. It turns out Dr. Sambuchino was neither aware of the situation nor how it escalated with his staff. He sent a thorough email, providing both understanding and an acceptable solution. He also assured me that he would review the practice regarding insurance, to ensure that his staff provides the best possible service in the future. THANK YOU to Lake Erie Dental and Dr. Sambuchino for his timely response and satisfactory solution, we WOULD return again!
