- Report: #1170432
Complaint Review: Lamnia - Internet
-
Author Not Confirmed
Why?
Lamnia
Internet, USA
Web:
Www.lamnia.co.uk
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lamnia Ignored by support team for 6 months Internet
I have written to Lamnia on at least 50 occasions to get information regarding the service that I have fully paid them for...
initially I asked if my subscription was automatically recharged to Paypal - I was considering leaving their VPN connection and I could not recall when my subscription ended ( I was offered 2 extra months the last time I renewed - to stay with them, so was confused)
i wrote at least 15 times either to the support@lamnia address or the 'online' support window.
I recieved NOT ONE SINGLE response....nice service.
i then had started to get connection issues so I sent another 30 or 40 of the same request....asking for help...I live in Thailand and the only way I can connect to my (fully paid) Sky a TV connection, is by using a Vpn. I pay a high price for 30mbps net speed knowing that my VPN is like to reduce this to 3 - 5 mbps. I have been unable to watch any tv in English for more than a month because these charlatans have hung me and my family out to dry - we have been ignored completely and I wonder if it's because they got an inkling that we would be leaving them. In 20 attempts their 'on line support' has NEVER EVERRR ANSWERED either immediately or in response to a forwarded email....because their staff were too busy elsewhere. This I believe is a lie and I question that this service is manned 1 hour a day let alone the declared 18 hours.
this company took my money and when I was in trouble they dropped me like a stone - I can do nothing now as they can't be bothered to answer any of my emails.
i will knock on their door when I h*o to London next but in the meantime I'd advise anyone thinking of using their service to reconsider - unless of course you'll be happy with an incredibly slow functioning VPN and non existent customer support.
i have been forced to buy a 2nd service so that my family can merely enjoy some english tv......
lamnia - contact me and explain why your service to me has been disgraceful....PLEASE....I relish the chance to resend 50 emails!
1 Updates & Rebuttals
Lamnia VPN
laxfield,United Kingdom
Please get in touch
#2REBUTTAL Owner of company
Sun, June 25, 2017
We have had no contact at all regarding this matter. It is possible we may miss an email from time to time but not the 50 quoted here.
Please get in touch by email or using the live chat.
It maybe possible if you are using @mac or @icloud email address and our replies are being bounced If so please quote another email address.
We have been providing VPN's worldwide since 2007, verified by Paypal since 2008. If this is a genuine report would we really be still in business if we behaved this way.
Remember you have no way of checking this comment is genuine. We feel it isnt. However you can check whether we are verified by Paypal and have been for over 9 years !!
Which do you trust, and uncertified comment or the biggest payment processor in the world.
