- Report: #268281
Complaint Review: Lancaster Auto Logic - Jacksonville North Carolina
-
Author Confirmed
Why?
Lancaster Auto Logic
1424 Piney Green Rd Jacksonville, 28546 North Carolina, U.S.A.
Phone:
910-355-2590
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lancaster Auto Logic ripoff Took advantage of situation; replaced a car part with an old one Jacksonville North Carolina
On August 1, 2007, I purchased a 1985 Pontiac from a private owner. On July 30th, me and the young marine wife took the car for a test drive. About 5 minutes into the drive, we hear a squealing sound. It was brief and didn't do it again.
When I picked the car up on that Wednesday, 2 days later, I was about 4 miles down the road when the squealing started, again. I called the prior owner and, of course, neither of us knew what it could be. I took the car to the nearest Auto Zone. The technician opened the hood and immediately told me (and showed me) THERE WAS NO ALTERNATOR BELT.
I called the young lady back and advised her of the findings. She advised me that she had recently (May) had a new belts put on this alternator by Auto Logics where she was charged $120. I made it back to her apartment, where we went to Auto Logics and she explained the situation. There was a 90 warranty still active.
After trying to give us some "run around" the owner stated that the pully was rusted and that's why the belt broke. He agreed to replace the pully and the belt. We had to leave the car for 2 hours. When we returned, the mechanic showed us the "old" parts from the alternator (pully and a fan).
Three days later (Saturday morning), I started my car and there was an awful squeal that was continuous for about 3 miles. It suddenly stopped, and my battery indicator lite came on. I made it back home, only to find out that THAT BRAND NEW BELT BROKE!!!!!!! Of course I'm fusing. I called Auto Logics; they were closed. I had my neighbor look at it. Lucky, the broken belt was still under the hood. My neighbor took that belt to Auto Zone. I don't know what he was told, but he purchased another belt completed different than the two that were on there prior.
I've had no more problems with belts breaking, HOWEVER..... the alternator on that vehicle was purchased, new in November, 2006. But, during the week and a half I had the car, it literally burned/fried the battery. The battery was bubbling (you could hear it) AND it immenated a awful odor (sulfur, rotten eggs). I was told my a mechanic that happened because the alternator was bad. I had to buy a new battery and alternator.
It is speculated that Auto Logic was the cause of this. In November, 2006, the prior owner took this vehicle to Meineke Muffler and paid $450 to them for a new battery, a new alternator, value cover gasket, oil change (yeah, we've reported Meineke, too).
Of course, Auto Logic was not happy in the least about having to work on this vehicle AND having to provide us a ride back to the young lady's home. I've left out many other points here, but there were words exchanged between the prior owner of the Pontiac and the owner of Auto Logic.
Why did two belts fail in as many days? Why didn't auto logic know the correct belt to put on the vehicle in the first place?
Peggy
Jacksonville, North Carolina
U.S.A.
When I picked the car up on that Wednesday, 2 days later, I was about 4 miles down the road when the squealing started, again. I called the prior owner and, of course, neither of us knew what it could be. I took the car to the nearest Auto Zone. The technician opened the hood and immediately told me (and showed me) THERE WAS NO ALTERNATOR BELT.
I called the young lady back and advised her of the findings. She advised me that she had recently (May) had a new belts put on this alternator by Auto Logics where she was charged $120. I made it back to her apartment, where we went to Auto Logics and she explained the situation. There was a 90 warranty still active.
After trying to give us some "run around" the owner stated that the pully was rusted and that's why the belt broke. He agreed to replace the pully and the belt. We had to leave the car for 2 hours. When we returned, the mechanic showed us the "old" parts from the alternator (pully and a fan).
Three days later (Saturday morning), I started my car and there was an awful squeal that was continuous for about 3 miles. It suddenly stopped, and my battery indicator lite came on. I made it back home, only to find out that THAT BRAND NEW BELT BROKE!!!!!!! Of course I'm fusing. I called Auto Logics; they were closed. I had my neighbor look at it. Lucky, the broken belt was still under the hood. My neighbor took that belt to Auto Zone. I don't know what he was told, but he purchased another belt completed different than the two that were on there prior.
I've had no more problems with belts breaking, HOWEVER..... the alternator on that vehicle was purchased, new in November, 2006. But, during the week and a half I had the car, it literally burned/fried the battery. The battery was bubbling (you could hear it) AND it immenated a awful odor (sulfur, rotten eggs). I was told my a mechanic that happened because the alternator was bad. I had to buy a new battery and alternator.
It is speculated that Auto Logic was the cause of this. In November, 2006, the prior owner took this vehicle to Meineke Muffler and paid $450 to them for a new battery, a new alternator, value cover gasket, oil change (yeah, we've reported Meineke, too).
Of course, Auto Logic was not happy in the least about having to work on this vehicle AND having to provide us a ride back to the young lady's home. I've left out many other points here, but there were words exchanged between the prior owner of the Pontiac and the owner of Auto Logic.
Why did two belts fail in as many days? Why didn't auto logic know the correct belt to put on the vehicle in the first place?
Peggy
Jacksonville, North Carolina
U.S.A.
3 Updates & Rebuttals
Gary
Jacksonville,North Carolina,
U.S.A.
Peggy bring your car to REAL AutoLogic
#2Consumer Suggestion
Tue, November 13, 2007
Peggy bring you car to AutoLogic 1476 Piney Green Road 355-1692 ask for either Crystal or Gary and we will look at your car for free. I sorry if someone miss represented themselves as my company. We have not been next to Lancasters for many years.
Gary
Jacksonville,North Carolina,
U.S.A.
You have the wrong shop!
#3REBUTTAL Owner of company
Tue, November 13, 2007
I am the owner of AutoLogic, we are not associated with Lancaster's Auto Repair. My business used to share the same parking lot with them and because of many mix ups with my customers going to them we moved to a larger facility one block down the road.
Robert
Bowie,Maryland,
U.S.A.
Let me get this straight
#4Consumer Comment
Sat, August 18, 2007
YOU paid NOTHING to either Lancaster Auto Logic, nor Meineke, and then have the nerve to complain about a warranty issue that YOU did not have? The only warranty that would have been honored would be one between the merchant, and the person who PAID for the service, and neither of those two parties include YOU! Bob Lancaster was nice enough to help you out for FREE. He should have just shown you the door. So should Bruce and Susan have. You file a complaint in here about them also, even though(as in this one) YOU were not their customer, and therefore NOT covered by their warranty. Their warranties ended the second the car's title was transfered into your name. Just because a store offers a "Lifeteime Warranty", does not mean a repair shop will do the same. Most shops only offer a 90 day warranty on electrical parts. And here's a shocker...if you buy a part from AZ, your neighbor is not covered by it, even if you sell him the car it's on. The warranty belongs to the ORIGINAL purchaser, and ONLY for the year/make/model it was sold for. I'll assume you also consider a repair shop marking up the price of the part over what they paid to be a ripoff too, since you have plainly stated these two shops ripped you off by providing FREE service to you, who PAID them both NOTHING.
