- Report: #295638
Complaint Review: Lease Finance Group LLC - Chicago Illinois
-
Author Confirmed
Why?
Lease Finance Group LLC
233 N. Michigan Ave. Suite 1800 Chicago, 60601-5802 Illinois, U.S.A.
Phone:
866-781-0440
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lease Finance Group LLC We had our own credit card equipment, but were told the equipment came with the services. We did not find out until we tried to cancel, that we were paying over 5 times the amount to lease equipment that we did not want in the first place. We have also been yelled at and verbally abused by LFG employees. Chicago Illinois
My husband and I owned a one-man custom jewelry store for the past few years. It was a relatively successful business until he was armed robbed last spring. After the robbery, he could not function and when our lease was up we decided to close the store. About a year prior to us closing the store, we were approached by Rob Washington representing COCARD, a merchant serviced company. Although we were happy with our merchant services, we were interested in his product, because he offered a website along with the credit card processing. We met with him several times, including in our home, to find out what his product was. At the time, I was unsure of Mr. Washington, because he seemed to only tell us what we wanted to hear and he told my husband different things then he told me. We gave him all of our previous bills for merchant services and he assured us that we were going to pay less with him, aside from the additional fees for the website. He told us that we would be signing a two-year agreement, that the equipment was included in the monthly fees (I told him we did not need any equipment, because we had already purchased our own), that the check processing was only a .40 cent fee per check (no monthly fee), and that he would reimburse us for the cancellation fee we would have to pay to our current merchant services company.
We were still trying to decide about the product when he showed up at the store when my husband was with clients and had told him not to come, to have him sign the agreement. My husband signed and we realized later that it was a four-year agreement. We called Mr. Washington very upset and he agreed to change it to tear up the agreement if we signed the two-year agreement. At that point I did not want to have any more to do with him, but he would not let us out of the four-year agreement until we signed the two.
Once the monthly bills started coming our worst fears were confirmed. We were paying more for everything. The bills were very difficult to understand as they had many different fees and it was difficult to tell what everything was for. We tried to cancel our service, but Mr. Washington would not let us out of the agreement. Over the next year we realized that we were paying a monthly fee for the website (as expected), one for the check processing (not expected or explainedin fact told that we would not be charged this), and another fee (unexpected) in addition to our percentage for charges (as expected).
When we closed the store and told him that we did not want the services any longer we found out that even though we mailed the equipment back, we were responsible for leasing the equipment (that we did not want or need in the first place) for the full two years. That was the third fee that we thought was a processing fee of some sort. Mr. Washington told us that we should just take the equipment, since it was free with the deal. Apparently, Mr. Washington was representing Lease Finance Group LLC and his main purpose was to get us to sign an equipment lease.
After we sent the equipment back we were called a minimum of 15 times a day with verbally abusive messages by Lease Finance Group. We finally could not take the stress, so now we are paying over $100 a month for a service we do not need and never wanted. Mr. Washington is not willing to help us, even though he lied to us from the start and we do not want to ruin our credit by not paying the equipment leasing fees. Is there a way to stop paying those fees? We are paying thousands of dollars for equipment that costs hundreds. We do not pay for things on credit, which is the reason we purchased the equipment when we first opened the store. I fear that Mr. Washington is doing this to other small business owners that are new to the business world and easy to take advantage of. Even if there is nothing you can do for us, we would appreciate it if others were made aware of this type of scam. Please help us. Thank you.
John
Concord, California
U.S.A.
We were still trying to decide about the product when he showed up at the store when my husband was with clients and had told him not to come, to have him sign the agreement. My husband signed and we realized later that it was a four-year agreement. We called Mr. Washington very upset and he agreed to change it to tear up the agreement if we signed the two-year agreement. At that point I did not want to have any more to do with him, but he would not let us out of the four-year agreement until we signed the two.
Once the monthly bills started coming our worst fears were confirmed. We were paying more for everything. The bills were very difficult to understand as they had many different fees and it was difficult to tell what everything was for. We tried to cancel our service, but Mr. Washington would not let us out of the agreement. Over the next year we realized that we were paying a monthly fee for the website (as expected), one for the check processing (not expected or explainedin fact told that we would not be charged this), and another fee (unexpected) in addition to our percentage for charges (as expected).
When we closed the store and told him that we did not want the services any longer we found out that even though we mailed the equipment back, we were responsible for leasing the equipment (that we did not want or need in the first place) for the full two years. That was the third fee that we thought was a processing fee of some sort. Mr. Washington told us that we should just take the equipment, since it was free with the deal. Apparently, Mr. Washington was representing Lease Finance Group LLC and his main purpose was to get us to sign an equipment lease.
After we sent the equipment back we were called a minimum of 15 times a day with verbally abusive messages by Lease Finance Group. We finally could not take the stress, so now we are paying over $100 a month for a service we do not need and never wanted. Mr. Washington is not willing to help us, even though he lied to us from the start and we do not want to ruin our credit by not paying the equipment leasing fees. Is there a way to stop paying those fees? We are paying thousands of dollars for equipment that costs hundreds. We do not pay for things on credit, which is the reason we purchased the equipment when we first opened the store. I fear that Mr. Washington is doing this to other small business owners that are new to the business world and easy to take advantage of. Even if there is nothing you can do for us, we would appreciate it if others were made aware of this type of scam. Please help us. Thank you.
John
Concord, California
U.S.A.
