- Report: #605467
Complaint Review: Legend Micro - Solon Ohio
Reported By:
Jo -
Boston, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Legend Micro
30700 Carter st, Unit B Solon, 44139 Ohio, United States of America
Phone:
1-800-935-9305
Web:
www.legendmicro.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Legend Micro Deceptive selling practices! Buyer Beware! Scam! Solon, Ohio
I purchased a "new open box" from this company on 5/14/10. The TV came today and it is broken (shuts off and on randomly, HDMI connector is loose, and as of today there is no sound). I contacted customer service via several e-mails and telephone and they refuse to replace the item. They want me to contact the manufacturer to come fix the TV but I purchased it from their store. It is absurd that the SAME exact date I receive the TV, it is not functioning. Obviously they are in the business of selling defective TVs and scamming customers by making them go through the manufacturer. I have filed a complaint with the Better Business Bureau as this is ILLEGAL! BUYER BEWARE!
2 Updates & Rebuttals
jsantia
Lawrence,Massachusetts,
United States of America
untrue...
#2Author of original report
Tue, May 25, 2010
If you do a little (not much) research on this company you will see that they are a fraud and have done this to MANY customers. I have also submitted a complaint to the Ohio Attorney General to investigate their lewd selling practices as well. I was in fact refused an exchange. If it wasn't faulty and they do not sell faulty products why would they not send a replacement and avoid this trouble as any other reputable store would? It was not due to a bad connection/install as I had two technicians at my house (one being a certified TV installer from my cable company) at my house stating the TV was defective at the time the TV arrived and would not function. I can provide the names and business affiliations if need be. I have another LCD TV in my house (obviously not purchased from Legend Micro) that provides no trouble due to my installing. I ended up contacting LG because I had no choice-I had a 42" inch box sitting in my living room that kept making noises when it shut on and off randomly along with short circuiting my electricity-it caused me to be in fear of an electrical fire. The same day I submitted this complaint, shortly after, the TV also stopped producing sound and the HDMI connecter stopped functioning as well. The "main/motherboard" has been ordered for the TV as they have determined the "brains" of the TV are in fact defective. This TV would NOT have passed inspection by a 3 year old. I can provide the invoice copies to prove this.
LegendMicro
United States of AmericaOur Service is happy to Help.
#3UPDATE Employee
Tue, May 25, 2010
Dear customer, open box unit you have purchased was carefully inspected and tested prior shipping and completely passed our QC. We have never refused you to provide the service, however we have reasonable doubts that unit we sent is defective. The problems you are getting could be related to improper unit setup. Since we do not have local presence -we have contacted your local LG support center and opened support case# cnm100519421297. LG support is waiting for your call at 1-800-243-000 to arrange technician to your house. We have delivered this information to you immediately. As soon LG technician validates your problem your unit will be replaced. Or you can return it for refund. Thank you Legendmicro.com
