proudmilitarymom
United States of America#2Consumer Comment
Mon, July 12, 2010
Mr. or Miss Owner,
You replied to say your not affiliated with Leisure Living superstores, yet thereare many complaints on this site and on ebay regarding the poor customer service of your company Leisure Living Pool Supplies. Why do you not correct those problems before trying to make yourself disassociated with another obvious scam company? Many of us have purchased items from you that simply were not what your claim them to be and I for one returned my item and a month later you still have my money and I have nothing to show for it. I have sat on hold for your so-called return department for over 2 hours total, but if I want to buy something and push that option on your prompt someone answers immediately. I woud say you are no better than the company you are trying to disassociate with.
Customer Service
Tonawanda,#3REBUTTAL Owner of company
Thu, May 27, 2010
Leisure Living is a registered trademark and the company is located in Western New York. Leisure Living pool supplies does not have any retail showrooms or "temporary" locations set up around the country. We ship from several warehouses but we do not hold "liquidation" sales or any kind at any location or in any city. Our warehouses only ship packages that customers order online.
Perhaps this customer is referring to Leisure Living Superstores which has mutiple retail locations throughout California. Leisure Living is not affiliated and has never been affiliated with Leisure Living Superstores.