- Report: #1307963
Complaint Review: Leisure Pro Ltd - Internet
Reported By:
turner_erich -
Woodland Hills, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Leisure Pro Ltd
Internet, USA
Phone:
212.645.1234
Web:
www,leisurepro.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Leisure Pro Ltd aka Leisure Pro Divers Emporium Robbery, Non Delivered Goods, Horrible Customer Service, New York New York
This company stole my money.
They deliverd my package to the wrong address then told me to go to that address to pick up the package, UNBELIVABLE>
I spoke to three different customer services representative all in-which had the incorrect information about my case. I actually called UPS myself to have them attempt to locate the package but was told due to the contract with leisure Pro I would not be able to start the claim.
Only until after I called UPS and notified Leisure Pro of my effort did Leisure Pro call UPS two weeks after i notified them that they delivered my package to the incorrect address to attempt to have UPS pick up the package and re-deliver.
I was then told that UPS was uncessful in picking up the package and Leisure Prop told me the would not send me another package becasue they delivered the package and it was signed for. IT WAS NOT MY ADDRESS AND THE PACKAGE WAS SIGNED BY A RIVERA NOT MY LAST NAME.
I actually gave the company the opportunity to resend me the package and keep my future business whereas I would not post negative reviews online nor dispute my credit card transaction. Why they did not just do that i don not know.
At this time I have created two negative reviews and will continue doing so endefinately to warn other potential buyers of this fraudulent compnay.
Do not do business with this company.
2 Updates & Rebuttals
Nick at LeisurePro
New York,New York,
USA
Order shipped correctly
#2UPDATE Employee
Mon, May 30, 2016
After investigating this claim, we have learned that we shipped to the address as entered by the customer. The address was confirmed at checkout, via an order confirmation email, and via a shipping notification email, all of which the customer could have used to correct their error. We were not notified of their mistake until after the shipment was delivered to the address they told us to ship to.
Nick at LeisurePro
New York,New York,
USA
I'd love to help!
#3UPDATE Employee
Fri, May 27, 2016
This is the first I've heard of this issue and would love to find out more details to see how I may be able to fix this problem and prevent future problems like this from happening again. If you could please email details to [email protected], I'll get the investigation started immediately. We complete countless orders a day without issue, I'm sincerely sorry yours was not one of them and hope you'll give me the opportunity to fix things.
