Complaint Review: Leith Ford - Wendell North Carolina

Thanks for your response. I don't necessarily agree with it, but I appreciate your response anyway. I would like to address some of the items you mentioned in your comments. 1) You mentioned that I refused to give my personal information to the sales person. That is not true, and perhaps you should re-read my first posting on the subject. I gave my contact information to the first sales person THINKING that the vehicle was there and I could actually get some REAL information from him regarding the vehicle. When I called back the second time and started to get the same thing from the second sales person, I started to realize the bait and switch and did not want to have two or more sales guys calling me with what inventory they have. And I would not have called if I was not interested in THAT vehicle, so yes, I was serious about inquiring about the said truck. Plus, why do they need my personal information when I am asking questions about the status of a SPECIFIC vehicle? If it is not what I am looking for based on what the sales person tells me, then it would be pointless to proceed any further. 2) You question how Leith Ford is trying to bait and switch me? Don't be ridiculous! They KNOWINGLY advertise the same truck on their web site (it's still there FYI)for almost TWO MONTHS AFTER is has been sold, at a great price I might add, KNOWING THEY ARE GOING TO GET PHONE CALLS ABOUT IT. When a consumer calls and they have no truck but makes an attempt to sway someone to another vehicle, THAT IS A BAIT AND SWITCH, according to the Federal Trade Commision (maybe you should re-read that section of my first posting as well). And yes, I do expect them to post pictures of every F-150 they have in stock (which is not in the hundreds as you mentioned, I have seen maybe 20 at most on their lot when I drove by, see below for my Wendell - Holly Springs issue). I don't have time to visit every single dealer in Raleigh, much less Wendell. 3) Actually, Holly Springs is about an hour or more drive to Wendell, VERY much out of the way, so if I HAD driven all the way to the dealer, that would be 2 1/2 hours of wasted time. I chose to let my fingers do the walkig both on the internet or on the phone, I find most dealers are more than willing to answer any quesion without asking for my info. However, if they choose to advertise their cars on the web, they should have it up to date (a few days here or there is acceptable to me as some may have just been sold and need to be taken off) but almost TWO WHOLE months is unaccepable. And I am not so much interested in buying from Leith Ford as I am at getting a truck (I'm not just looking at Fords) at the best possible price. In summary, I am glad that you are happy with Leith and happy about giving your money to them (which is why they are "the largest automobile conglomerate in the state of North Carolina today! " as you put it). You and Leith obviously have a great relationship, I wish you luck! You need it!

Three things about your story do not add up. Where shall we start .... 1- How do you expect to get any service and/or a reasonable explanation from Leith Ford when (a) you refuse to provide the simple information that they request, and (b) you continually hang up on them when talking to them on the phone. Perhaps your rude, unprofessional, and uncooperative behaviour is making it difficult, if not impossible for Leith Ford to service you? How can ANY company safely and legally service a prospective customer when they cannot verify that customer's identity? If it is such an impossible chore to provide that information to the company, then why are they to believe that you are a serious buyer and not just another person asking unnecessary questions and wasting the salesman's time? 2- HOW is Leith Ford trying to bait-and-switch you into buying another vehicle? If you want an F-150 and they are trying to sell you an F-150, then what is the problem? Did you ever stop to think that perhaps the picture on the website is just there to represent the lot of F-150s that are sold by the dealer? Surely you do not expect them to post pictures of EVERY one of their hundreds of F-150s in stock, do you? Had you cooperated with the salesman on the phone instead of rudely hanging up on him, I am sure you would have received a reasonable, logical explanation. 3- Holly Springs is NOT far from Wendell. Why are you dealing with the dealer via the Internet when you are unwilling to cooperate with their requests for information (for identification purposes), and cannot effectively communicate with the dealer over the phone since all you do is hang up on them? If you really wanted to buy a vehicle from Leith Ford, why haven't you just gone straight to the dealership and meet with the salesman in person? It sounds like that route would be much more effective for you, since you are having so many issues dealing with them in your current fashion. As a resident of the greater Raleigh-Durham area, I have purchased three vehicles from Leith over the years. I have not only been pleased with my vehicles but also by the extraordinary service I have received. I have never felt ripped off or felt that I was baited and switched by the dealer. Leith is NOT in the business of baiting-and-switching -- if they were, then they would not continue to be the largest automobile conglomerate in the state of North Carolina today!