- Report: #1230778
Complaint Review: L'Envi Skin Care - Internet
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Author Not Confirmed
Why?
L'Envi Skin Care
Internet, USA
Phone:
1-800-603-2060 "2"
Web:
lenvi.com
Categories:
Business Rating:
(0)
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L'Envi Skin Care Fraud, ripoff, terrible customer service, false advertising Internet
I ordered a very small free sample of L'Envi "scientifically advanced wrinkle repair" cream for the nominal cost of shipping. When I received my credit card statement the company had charged me $94.99. I called customer service and offered to send the sample, which I had not opened, back to them and requested that I receive a credit for the $94.99. After speaking with several people in customer service, getting the run-around, and promised a call back (which never happened), they offered to refund 50% of the $94.99 I was charged.
I told them that I would not accept 50% of the cost at that time and after I spoke with another supervisor I would make a decision. I was promised a call back the same day. They never called me back so six days later I placed another call to customer service to accept the 50% offer. I was told that they could not refund me anything because I had "refused" the previous offer and my account was closed. I have never received such horrible "customer service"! A total rip-off!
