- Report: #1231926
Complaint Review: L'Envi - Internet
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Author Confirmed
Why?
L'Envi
Internet, USA
Phone:
800-750-8394
Web:
Lenviskincaretrial.com
Categories:
Business Rating:
(0)
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L'Envi Skin Care watch out for 14 day cancelation claim! trial is a scam; charges credit card claiming product sent; Johns Creek Internet
I ordered two trial products, eye cream for $4.95 and wrinkle skin cream for $5.95 online from L'Envi. Both products arrived with no written information or confirmation about a 14 day cancelation time period. The online ordering process is also not clear about a cancelation suggesting to me that this was and is now a scam. The trial products didn't even arrive until 2 weeks after the order date.
Also the Online site never listed and the trial products package never included how much a full product would be. It wasn't until I reviewed my credit card statement that I saw L'Envi had charged my account $94.94 and $95.99 only after 3 weeks from order date. Because the trial products arrived so late, I even only had 5 days to use them which would never be enough time to judge a product.
When I contacted the company they canceled the eye cream charge of $95.99 however not the wrinkle cream for $94.99. They claimed they had sent the wrinkle cream. Yet, I never received this product and they have no tracking record for it. Still they refuse to dismiss the charge. And when I attempted to cancel any future products they only would give me a confirmation number for the eye cream. But on that same day they would not dismiss the $94.99.
Upon reading another review on Ripoff I realize that they had the same problem with L'Envi. For that reason I caution anyone to not order products from this company. They appear to be a scam....a ripoff.
