- Report: #1312149
Complaint Review: LGI Homes - Buckeye Arizona
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LGI Homes
24357 West Gregory Road Buckeye, 85326 Arizona, USA
Phone:
866-694-1896
Web:
http://www.lgihomes.com
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LGI Homes Misleading, dishonest, and disappointing experience Buckeye Arizona
11 June 2016:
Last week, I drove four hours to meet with an LGI Homes consultant; who was very professional, with a glowing personality, and I knew right away that she was a good person. On the other hand, her coworkers, including the VP of Lending, John, really mislead me. On the first day, I was given the chance to meet with the VP of Lending; who checked my credit report, and he said I was "approved". He looked over my finances, and said he would do everything he could to get me into a home. But, first, I needed to provide a $1,000 deposit to reserve the home of my choice. My debit card was stolen, and I never use checks, but they take moneyorders. As a result, I returned the next day with a moneyorder, because the last house in my price range, was at stake. Keep in mind, I drove four hours once again. When I arrived with the moneyorder, the VP of Lending announced my name with the overhead speaker -- that my lot was taken off the market, and congratulated me with handshakes and glee.
On the first day, I was given a tour of homes. I had spent most of the day at their office, and they even had me stake a sold sign in the ground, on the lot that I had just reserved. The house wouldn't be ready for move-in until October. I expressed to the VP of Lending, and my consultant -- that my income wasn't sufficient yet, but that I was starting a second job, and both jobs would easily transfer to the new area. They kept saying that I had plenty of time, and not to worry.
15 June 2016:
They scheduled an appointment over-the-phone with the mortgage loan officer at imortgage the following week. I was prompt in submitting all the requested documentation. Unfortunately, the loan officer said my income wasn't sufficient, and he relayed this information to LGI Homes. My LGI consultant wanted to put me in a TBD status, and I was upset, because I expressed my concerns, and they were ignored. More concerning, they "counted the chickens before they hatched". Saying I am preapproved is one thing, but saying I am approved is misleading. We all know the difference between preapproval credit card offers in the mail versus approved ones. It seems like they did everything backwards. Isn't it sensible to take a picture once you have the keys? In reality, I wasn't really approved, but, rather, preapproved.
I told my consultant that I had an idea to move to the Buckeye area, and rent a room, while still paying rent at my current apartment. The pay is higher in the Buckeye area, and I would've easily been able to transfer both my jobs as well as do private in-home care for a higher salary. I am a doctor, and well-educated, and many people would jump at the opportunity to have a doctor care for their loved ones. Unfortunately, there are few opportunities in the Bullhead City area.
18 June 2016:
Today, the project manager, Sara Fritz, called to report that they were putting me on the TBD status. I reiterated my concerns, and she said preapproval isn't a guarantee. I clearly stated that I was told that I was "approved" by the VP of Lending himself as well as my LGI consultant. Approved means approved, period. They should've given me the opportunity to move to Buckeye, which I would've done right away. I think they didn't want to wait to sell the house, which is an empty lot. They said I had plenty of time.
In conclusion, LGI Homes pushed me through the process with no concern to the validity of my concerns. They gave me false hope. They kept saying they were there to help, but their actions said otherwise. I am confident in saying that most people would agree that they were misleading, especially when they offered to send pictures of each stage of construction of my new house. This is one situation that I can say applies to the rule "if it's too good to be true, then it probably is". During the whole process, I ignored the red flags, but, luckily, it only cost me my time. The upside is that I met an amazing person who really tried her best to help, and she was very personable, upbeat, and forthcoming.
I was excited about this opportunity, but it's not meant to be. From what I noticed, these homes seem to attract certain people, and I was concerned about it. I'm living in the Bullhead City area, and I'm trying relocate to an area with a well-educated, career-minded, English-speaking, presentable, and morally inclined populace.
Yesterday, I spoke to a friend; a real estate attorney, about my experience with LGI Homes. He expressed his concern, and suggested I continue to work directly with a realtor. He said that there's a reason why a realtor is better, because it avoids situations like this, and provides a cushion of security.
Unfortunately, I had to shred the picture they took of me in front of the lot, and holding the hammer used to place the sold sign, because it's a painful reminder of false hope, and what happens when you play in someone's false reality, and allow yourself to be taken for a fool.
Disclaimer: Not everyone will have the same experience, but this report will at least warn you of the possiblity of sharing the same experience. Buying a house should be a transparent, rewarding process, not a mirage of it.
