Christine
Lubbock,#2Author of original report
Mon, July 26, 2004
I guess my persistence FINALLY paid off. I received my phone and got it activated. They credited me in full for the time I was out of service. However, I am wary of having technical problems with the phone, because the next morning, I called because my phone did not work--I got a message when I tried to place a call that said "We're sorry, your account could not be validated." I told the "technical assistance" rep this, and his response was that there was a network outage and that I should try to use the phone in a couple of hours. He indicated that this was a nation-wide outage and that all customers on the Sprint network were affected. I knew this was crap so I called customer service and the rep I spoked to helped me reprogram my phone. It has been a few days and I have had no further problems.
Christine
Lubbock,#3Author of original report
Mon, July 19, 2004
I called Liberty Wireless at 3:00 p.m. to inquire about my replacement phone and get the UPS tracking number. Was told by the representative that my order was "processed" by the warehouse but they would not have the tracking number for 5 business days. When I explained that I was told I would receive the phone within 5-8 business days and that it did not make sense that I should wait until then to get a tracking number, the rep indicated that the phone would SHIP in 7-10 business days. Hmmm. I said I would call back tomorrow and see what I was told then.