Marya
Van Nuys,#2UPDATE Employee
Thu, August 30, 2012
Hello,
I work for the Light Relief company. I am sorry that you are having an issue with your unit. Sounds like customer service is following the advertised warranty; you are required to pay replacement s/p for a part. Customer service should have been able to assist you with all your questions. They cannot direct you to customer service in the USA as we do not have it here. Please email me directly at [email protected] so I can assist you with resolving your issue. Thank you, Mary