- Report: #1093543
Complaint Review: Liquidation Channel - Austin Texas
-
Author Not Confirmed
Why?
Liquidation Channel
100 Michael Angelo Way, Suite 400D Austin, 78728 Texas, USA
Phone:
1.877.899.0078
Web:
www.liquidationchannel.com
Categories:
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Liquidation Channel Gerald Tempton, CEO RUN (Do Not Walk) AS FAST AS YOU CAN FROM LIQUIDATION CHANNEL!!! Austin Texas
Filed the below complaint against Liquidation Channel with the BBB (strange bed fellows), and as you can see nothing was done...Run....Run....Run!!!!
Complaint Details To Whom It May Concern:Listed below are the orders I made with Liquidation Channel from May 30-June 22, 2013, out of the 25 orders that I made, over 12 Items:
1.Did not represent what was shown during their broadcast of their reverse Auctions
2.Lacked the quality of workmanship described by their TV Host
3.Waited 8-14 days to receive orders
4.Until I emailed the Gerald Tempton, President, I left several messages for supervisors to contact me(after several weeks only one supervisor returned my call)
5.Was treated with the utter most disrespect by their Customer Service "Agents"
6.No one from Liquidation channel offered to make amends for their mistakes, other than that I packup and ship back to them over 12 items!
7.Received items that I did not order
8.Received Wrong Sizes
9. Received DEFECTED Merchandise
10.Orders Not being filled12.Etc., Etc., Etc.,
LC102807500 5/30/2013 $19.99 + $ 2.99
LC102270220 5/26/2013 $7.99 + $1.99
LC101998840 5/24/2013 $19.98 + $ 3.98
LC101836150 5/23/2013 $39.99 + $ 0.00
LC101830060 5/23/2013 $23.99 + $ 1.99
LC101728540 5/22/2013 $29.97 + $ 5.97
LC101717040 5/22/2013 $11.98 + $3.98
LC101616540 5/21/2013
LC101576350 5/20/2013 $29.99 + $0.00
LC101305020 5/18/2013 $19.99 + $2.99
LC101230530 5/18/2013 $17.99 + $2.99
LC101199400 5/18/2013 $10.97 + $8.97
LC105828150 6/22/2013 $9.99 + $1.99
LC105761120 6/21/2013 $9.99 + $1.99
LC105514690 6/20/2013 $19.99 + $2.99
LC105404440 6/18/2013 $14.99 + $1.99
LC105303440 6/18/2013 $19.99 + $1.99
LC105240090 6/17/2013 $6.00 + $2.99
LC104999220 6/15/2013 $19.99 +$2.99
LC104269850 6/09/2013 $8.00 + $2.99
LC104070860 6/08/2013 $20.00 + $5.98
LC103538480 6/05/2013 $22.00
LC103489500 6/04/2013 $23.00 + $8.97
LC103429160 6/04/2013 $14.99 + $1.99
(Not counting the additional 4-6 orders after these dates were the items broke & stones fell out!!)
Attached are just a sample of the emails with Liquidation Channel:
July 2, 2013 Dear Mr. Gerald Tempton:After receiving my final order (Item #1332000 Siberian Charoite (Oct) Lever Back Earrings In Platinum Overlay Sterling Silver Nickel Free TGW 4.00cts., ordered on June 15, 2013, received Item #1332000 after 10 business days (15 calender days), on July 2, 2013, the straw that (finally) broke the camel's back for me is concerning Item #1309098:1.After receiving a ring that I did not order on June 24, 2013 (I ordered Item 1309098 on June 15,2013 a Royal Bali Collection Ring In Sterling Silver Nickel Free,Size 7), I received a Sterling Silver Resin Floral Ring, Size 6.2.At 8:48pm on June 24, 2013,1 was informed by your "Agent Melenia:", that the ring that I didorder and was suppose to receive, "WAS NO LONGER%IN STOCK, AND THAT MY ORIGINAL PURCHASE FOR "ITEM #1309098" FOR $6.00 + 2.99, WOULD BE REFUNDED)!3.On July 02, 2013 at 4:04pm while watching your Liquidation Channel, low and behold Item#1309098 was up for Auction for $14.99!!!!! (over twice theamount that I paid for it on June 17, 2013 after being denied the item on June 24, 2013)The past 30 days I've dealt with OVER 12 late orders, damaged items, & wrong orders. I've had to deal with your disrespectful, patronizing and unprofessional Agents and Customer Service Representatives, not to speak of the lack of quality craftsmanship of your items/products, and now being just out and out lied to about Item #1309098!!It behooves me that I have no other choice but to file formal complaints with the proper authorities.Sincerely, Darcus Williams 921 Monroe Street Nashville, TN 37208 615.259.5194From: Darcus Williams [email protected]: customer service [email protected]: Friday, June 28, 2013 11:36 AMSubject: Re: Liquidation Channel Return Label%To Whom It May Concern: As of Friday, June 28, 2013:LC10499922Ordered:June 15,2013Delivered:Has not been DELIVERED???... Memphis, TN???LC10504647Ordered:June 16,2013Delivered:June 28,2013LC10524009Ordered:June 17,2013Delivered:Never received item that was ordered, was sent someone else's order LC10530344Ordered:June 28, 2013LC10540444Ordered:June 28, 2013 June 18, 2013June 18,2013 Delivered:Delivered: LC10551469Ordered:June 28, 2013 June 20,2013 Delivered LC10576112Ordered:Grand Praire, TXLC10582815Ordered:Nashville, TN June 21, 2013June 21, 2013 Delivered:Delivered: Darcus Williams 921 Monroe Street Nashville, TN 37208From: customer service [email protected] To: Darcus Williams [email protected] Sent: Thursday, June 27, 2013 10:41 PM Subject: RE: Liquidation Channel Return LabelHello,According to USPS, this is the tracking information that we have for these orders: LC10499922- 6/27/2013- Memphis, TN LC10504647- shows delivered 6/22/2013 LC10524009- shows delivered 6/24/2013 LC10530344 and LC10540444- show delivered 6/27/2013Let us know if there is anything else we can assist you with.Thank you, Abigail WLiquidation Channel Customer Service100 Michael Angelo Way I Suite 400D I Austin, TX 78728Ph: (877)899-0078 I Fax: (512)852-7098Email: mailto:[email protected]: http://www.liquidationchannel.com/Since my last communication with Liquidation Channel on July 3, 2013 at 5:18pm (with a Jessica Hamilton) I have tried on several times to place and pay for orders and have been blocked everytime!!!For Liquidations Lack Customer Service, Quality Control, Inconvenience and Desired Outcome/Settlement Desired Settlement: Refund $310.00 Tuesday, October 08, 2013
This is my response to case 9669988: Upon the recipt of the email mentioned in the body of the complaint, the customer was contacted on 7/3/13 by the senior manager of services. The customer was offered a return label to send back any product that she was unhappy with. Upon receiving the products back we would be happy to refund the customer. This offer was refused and the customer indicated she would pursue a resolution a different way. We are puzzled as to how the amount of 310.00 dollars has been reached. And we would need to know what specific orders the customer is questioning in order to assist her further.
Tuesday, October 08, 2013 Complaint: 9669988 I am rejecting this response because: Regards, Darcus Williams Complaint: 9669988
I am rejecting this response because: On July 3, 2013 (per the original attached emails regarding the additional problems with their products and service after July 3, 2013), at 5:18pm A Jessica Hamilton only offered to ALLOW ME to return broken tanzanite earrings and a multi stone ring set (The Tanzanite earrings were returned & refunded, the multi stone ring set was not sent back because the set that was to replace the multi stone ring set ($20.00 less) was no longer in stock....Jessica Hamilton NEVER OFFERED to ALLOW me to return any other items!!!) As I stated in my original complaint, Liquidation Channel (after July 3, 2013) never offered to refund or replace the over 12+ items that I received that did not represent what was offered during their Television Shows with their presenters and/or what was shown on their Internet Site. The Items I received were of POOR QUALITY, DAMAGED and/or BROKEN, WRONG ORDERS, and NOT RECEIVING MY ORIGINAL ORDERS AT ALL!!! (in addition to items being broken within 30 day of receiving, and since that time 3 additional items have broken ie... gem stones fell out, chains tangled upon delivery, clasps broken, etc.!!!). As I stated in my original complaint, after receiving the poor quality items and being treated with the utmost disrespect by their so call customer service reps/agents (I have had the phone hung up on me several times when I tried to resolve these issues with LC by their so call customer service reps. and Supervisors, and my many phone calls were never returned). After July 3, 2013 the only thing Liquidation Channel offered me after 24+ incidents with their products and service was...."SORRY over 50 times"!!! (On July3, 2013 we were over 30-40 minutes into the conversation before Jessica Hamilton EVEN offered to ALLOW ME to return the Broken Tanzanite Earrings and the Multi Stone Ring Set, only after she acknowledge in the most condescending way that I had only started ordering from them in May of 2013). Before Having this conversation with Jessica Hamilton on July 3, 2013, A Zeeke Reddin (who identified himself as being a VP with Liquidation Channel and he was calling as a Representive of Mr. Gerald Tempton, President of Liquidation Channel), I was on the phone with Zeeke Reddin from 11:44am until 12:28pm, the whole time all he did was apologize and promised me that this would never happen again. He also acknowledge that Liquidation Channel had been having Several Problems over the past 2 months with their production and delivery departments, but he guaranteed me that I would not have any more problems with my orders, and yet here we are!! As to the amount of $310.00, it is the total sum of the 24+ orders that I purchased from Liquidation Channel from May-August of 2013. That amount of the 24+ items the were of poor quality, damaged and/or broken, wrong orders, and not receiving my original orders at all (the list of items in questions are listed with the original complaint) As I stated in my original complaint, after the embarrassment and inconvenience of not receiving items for gifts ON TIME, the poor quality of their product (these items are only fit for my 4 & 6 year old god daughters to play dress up in!!!!), the misrepresentation of their products on their Television Show & Internet Site, the constant delays of delivery (8-15 days), I should not have to return this many items because of the poor quality of their product, their unprofessional behavior and bad business practices. Darcus Williams 921 Monroe Street Nashville, TN 37208 615.259.5194
Monday, October 14, 2013 Business response:This is my response to case 9669988: Upon the receipt of the email mentioned in the body of the complaint, the customer was contacted on 7/3/13 by the senior manager of services. The customer was offered a return label to send back any product that she was unhappy with. Upon receiving the products back we would be happy to refund the customer. This offer was refused and the customer indicated she would pursue a resolution a different way. We are puzzled as to how the amount of 310.00 dollars has been reached. And we would need to know what specific orders the customer is questioning in order to assist her further. All Liquidation Channel did was send in the same generic response...
I was never contacted by them since August of 2013...and now the BBB of Austin, TX sent me a email saying:
Dear Darcus Williams : This message is in regard to your complaint submitted on 8/16/2013 7:39:10 AM against Liquidation Channel. Your complaint was assigned ID 9669988. Although you have not responded to our request to confirm that this complaint has been resolved, the previous response from company addresses disputed issues. Therefore, BBB assumes that this complaint has been resolved, and will not take further action on it. In the event your complaint has not been resolved, please provide additional information to our office via email, mail or fax. The text of your response may be publicly posted on the BBB Web Site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in your response. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language. This complaint will be listed on the company's BBB Business Review with the following language: "The company addressed the disputed issues, and the complaint(s) have been resolved." Please feel free to contact us with any further questions. Regards, Elizabeth Kulzick Dispute Resolution Specialist
WHAT NOW!!!! <
1 Updates & Rebuttals
Just a dog in the rain
Akron,Ohio,
bid sheilding & shilling?
#2Consumer Comment
Mon, March 10, 2014
Shill or Bid Block?
Spent a week doing a survey of this lc channel website. Spent aproximately $900.00. Have not gotten products yet but based on what I am noticing about the 1$ rising auctions there may be a problem that this company may or may not even know about.
EXAMPLE: if you search on the "diamond" jewelry in the 1$ rising auctions you will see a few names over and over again. These people are bidding up products that are in the "clearance " area of the website for up to 50% less than what these same bidders are bidding on the diamond items. This occurred 24 hoursx a day all day all night ssame three bidders (yes insomnia) so what is up with that??? Looks like a full time job to me!!!
It looks like bid blocking or shill bidding. A $29.99 ring showing on TV is being bid on by one of these frequent flyer 24/7 bidders for $90.00. The sucker that is bidding against this person should just search the site to see the item for less! Or better yet trurn on the tv and have the host repeat the price to you for over an hour on the same item at $29.99.
Can't pay for your bids?
Yup that is right sometimes when you try to pay for the items you won.... you get a very unfriendly message that states "you are unauthorized to pay these bids please click here to pay authorized bids!" Call the customer service people and they will tell you "no it is not you no one is able to pay their bids right now IT is trying to fix it" If you keep trying you can pay one bid at a time when this occurs.
They actually think $29.99 Bundle Shipping a good deal?Please let me know what planet these folks are from as the last I heard its FREE Shipping on orders over x$ in the USA. They screwed up my shipping charges and over charged me a total of$60.00 effectively tying up my money. I spent over 3 hours total on the phone over a 3 day period trying to "fix" it and for my time and trouble they gave me a $10.00 coupon.
You will have a difficult time paying for your orders
They force you to split up your orders becuase their software cannot handle more than 10-15 items at a time. If you call them they say 50 items but trust me I have crashed it several times. By splitting the orders up it red flagged all of my banks and I got a fraud alert that forced me to copy and fax my passport, drivers license, social security card and recent postmarked mail to et my bank accounts up and running again. This took about 3 more hours of my time after all the calls to the bank the driving and the cost was $8.67 to fax all the documents.
They will dump huge numbers of products in your "to pay box" of items you did bid on but you did not win!
When you call the customer service folks they will tell you to "just ignor anything you do not want to buy" This essentially kills any fairness to the bidding process as you will get the products at the price you stopped bidding (or even a lower price if you keep bidding and trying to get a lower price) and the other sucker that won will pay the higher priice.
You will have to sit by the door like a dog in the rain waiting for your packages
I have not even gotten any of my products yet as they are due this week. Like I said I ordered several hundred dollars in product. I called customer service to ask if I would have to sign for the packages and they said no they will be "dumped into my post box" More time tied up keeping me from doing/going where I need to go do.
Customer support Hit & Miss
The customer support is hit and miss sometimes (usually female) are really nice and very helpful but the guys? all the guys I talked to hate their jobs you can hear it in their voice. They get "edgy with me on the phone if I ask any questions they don't like. I kiss up to them to get my business done but really in this economy. With so many people dying to get that job this is a true affront to any business person. But oh well Snowdon got a job without a college degree because he knew someone so maybe all the employees at LC knew someone too ?
All in All
All in all I would say if you are a housewife/husband and want to buy a little someting here or there do it as a fun casinpo jewelry site. But if you are a business person trying to make a living buying and selling.... RUN straight to Thailand or India and buy this stuff in bulk while having yourelf a great vacation instead!
