- Report: #1189678
Complaint Review: Liquidation Channel - Internet
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Liquidation Channel
Internet, USA
Phone:
1-877-899-0078
Web:
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Liquidation Channel LC HORRIBLE! Austin Internet
Buyers beware. I watched a new home shopping channel called Liquidation Channel where they showed beautiful jewelry, some with supposed real gemstones and supposed real gold and silver. Everthing was beautiful and authentic looking on tv but not so when I received the items I ordered.
I was a bit hesitant to order because they don't allow refunds for items under $200 but I thought I'd take a chance because everything was so beautiful on tv with dirt cheap prices. I ordered but changed my mind the next day because I had a bad feeling about it. When I contacted customer service via e-mail, they said they don"t cancel orders. I couldn't get my money back even though nothing had shipped out to me. They basically told me my order was coming regardless and I had to keep everything. ???
So I was stuck with the items. I ordered 2 necklaces supposed to be stainless steel with gold overlay. They were NOT! They were tarnished, cheap, old and flimsy. I've seen better at the dollar store and I couldn't believe they charged me $12.99 a piece with $3.00 shipping each although all items were sent in same package.
I also order a necklace supposed to be made of real shell but was some cheap plastic material for shells that were strung together with regular sewing thread. AWFUL!!
They don't have a physical address. When u call customer service, a recording always say that you have a wait time of 20 minutes or more. I think they try to discourage you into hangining up so they don't have to deal with the complaints. You can only contact them via e-mail and cross your fingers for a response. Good luck with that. They only post good comments from a handful of customers on their website and there is no place to leave a review. They good comments must be made up by the staff because I can't imagine aanyone being satisfied with the merchandise.
The cable companies should not allow Liquidation Channel to sell to the unsuspecting public like this. Isn't what thet're doing against the law? They show you beautiful products on tv and online but that is NOT what you get. It's false advertising. So beware if you plan on buying because you are NOT going to get what you think you will and you WON'T get a refund. I'm sure all their customers are first time buyers only who will never shop there again. In Texas, it's channel 399.
