- Report: #893433
Complaint Review: Lithia Nissan of Medford OR - Medford Oregon
Reported By:
Jerry -
Chiloquin, Oregon, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Lithia Nissan of Medford OR
600 N0rth Central Medford, 97501 Oregon, United States of America
Phone:
Web:
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Lithia Nissan of Medford, OR Misrepresentation of material facts in the sales of a new car Medford, Oregon
The sales manager of Lithia Nissan, in order to induce us to buy a new Nissan Altima, lied about how many miles the car would have. It was being sent from another dealer. Instead of the 200 miles the sales manager said, it had 700 miles. When asked about it he said he didn't know why.
He and the business manager stated that the car had an internal, nine gigabite hard drive instead of the six changer CD player. It didn't. After completion of the deal and after we drove the car off the lot we discovered it did not have an internal hard drive, It only had a single CD player. When asked, the sales manager explained he was not an expert in auto accessories or electronics.
The general manager apologized and asked if I had ever made a mistake. I certainly have, I bought a car from Lithia Nissan of Meford, OR.
He and the business manager stated that the car had an internal, nine gigabite hard drive instead of the six changer CD player. It didn't. After completion of the deal and after we drove the car off the lot we discovered it did not have an internal hard drive, It only had a single CD player. When asked, the sales manager explained he was not an expert in auto accessories or electronics.
The general manager apologized and asked if I had ever made a mistake. I certainly have, I bought a car from Lithia Nissan of Meford, OR.
3 Updates & Rebuttals
JKracow
Chiloquin,Oregon,
United States of America
IMPORTANT UPDATE
#2Author of original report
Mon, June 11, 2012
I am writing this update to my complaint regarding the purchase of a 2012 Altima SL from Lithia Nissan in Medford, Oregon. The next day I was contacted by the general manager of the dealership as well as customer service from Nissan. They acknowledged this was the dealer's fault and NOT our fault as has been commented in this web site. The dealer's general manager did more than I expected to remedy this problem. Nissan's customer service followed up with me three times in one week to make sure I was pleased with the dealer's actions. This certainly changes my opinion of Lithia Nissan, the Lithia company and Nissan. I would not hesitate in purchasing another Nissan, a Nissan from Lithia, or any car from any Lithia store. It is only fair to report when a company that has a complaint lodged against it and it goes out of its way to fix the problem, that equal and adequate notice be posted.
Flynrider
Phoenix,Arizona,
USA
Not exactly.
#3Consumer Comment
Thu, June 07, 2012
" The general manager apologized and asked if I had ever made a mistake. I certainly have, I bought a car from Lithia Nissan of Meford, OR. "
That wasn't it. The huge glaring mistake you made was buying a car before seeing it, test driving it and verifying that it was actually the car you wanted. Who does that?
Larry
Phoenix,Arizona,
U.S.A.
Why did you accept delivery
#4Consumer Comment
Wed, June 06, 2012
You claimed that mileage and the sound system were material elements (to you) and the burden of verifying these items was on you. You apparently failed to do your due diligence and accepted the car without inspecting it. You had the opportunity to decline the deal but you went ahead anyway. Sorry, Pal, but you bought yourself a car.
