Complaint Review: Lithia Subaru Of Oregon City - Oregon City Oregon

Attached are the E-mails i have sent to Lithia Subaru in Oregon City, Lithia's main office and Subaru Directly case # 696011. I am asking them to just take the car back. That is all i have asked of them and am now being ignored by the dealership and Subaru corporation. In the begining they tryed to offer me customer loyality cash as they called it to keep the car. Ther offer was $500 dollars.

Thank you for reading my complaint

Hi Kathy,

I still have not heard back from anyone at Lithia including Steve Perry who said he would talk to the service department and get up to date on the problems i have had with the servicing of my vehicle and return my phone call. That was Monday or Tuesday. I was also informed that since i had contacted Subaru directly about my problem it was now out of his hands. When doing a little research on my own i have found Lithia has had some lawsuites that have been settle reguarding Lithia's service depatments. One of the lawsuites that caught my attention was the one pretaining to the use of poor quailty and USED antifreeze. Lithia's service department was using this in new vehiles when being brought in for service. When talking to the District Attorney for California she informed me that the case had been settled and suggested that i talk to the District Attorney for Clackamas County to see if there have been any other problems with Lithia Subaru of Oregon City. If you recall from my previous E-mails my car blew the head gaskets at 42000 i was told that my radiator was half empty that is just one of the many problem with the car not to mention the service it did recieve was very poor quality. When talking to my fellow consumers and business owners i have found that i am not the only one who has had problems with Lithia Subaru in Oregon City. I have asked for there help in the form of a pettion asking Lithia to take back this LEMON i will send you along with Subaru all the signtures and feed back i recieve from them. When reading on Lithia website i found a section called OUR STANDARDS please let me remind you of a few of them.

Exceed our customer expectations in every facet of our operations, practicing integrity and professionalism.

Maintain a strong marketing program that creates SALES, enhances customer realtionships and our reputation.

I will be wating for a response to my E-Mail.

Thank you

P

-----Original Message-----

From: Snook's Natural Pet Products

Sent: Thursday, December 02, 2004 9:18 AM

To:

Subject: Snook's Help us reslove this issue

-----Original Message-----

From: Snook's Natural Pet Products

Sent: Sunday, November 28, 2004 10:45 AM

To: [email protected]

Subject: Poor Sevice complaint

Dear Kathy,

As I have expressed again and again to Subaru and Lithia I WANT OUT OF THIS LEASE and since Oregon City Lithia Does not sell Volkswagons that brings me back to you. My husband and i do not want another Subaru so again we are forced to go to another dealer not to mention we do not plan to take our car into Litha in Oregon City for any further service so our lifetime oils changes are worthless to us at this time. I can't beleive that i am being trated this way when i have been an excellent customer. Never late on any payment excellent credit score and a bright economic future. Again i am asking for your help. We would like to come to Lithia in Ashland and trade this car in for a Volkwagon even if it is last years model the main thing we are looking for is Desiel and that it is a wagon because again the car is for our business. I don't believe we are asking to much we just want a car that is going to go the distance and i do not trust this car. Please have a salesperson or manger contact us i really like to move past this issue we are a very busy company and the holidays require a lot of deliveries which we are unable to make in our 2003 Subaru that we pay $367.00 a month to lease and are currently $8,000 upside down in according to the blue book value.

PLEASE HELP US RESOLVE THIS ISSUE.

Patrice

Snook's Natural Pet Products

i Kathy,

My husband and i leased a 2003 Subarau Outback in Oct 2002 from your dealership in Oregon City (my home town), and boy did we get a lemon. This car has had a recall on the transmition, the gasket on the oil pan had to be replaced because it was leaking oil, both front windows have leaked and wistled out of the twiters which have been replaced but the passenger side still is leaking and wistling. This was just the start of the problems. Recently our cars heater stoped working we called the service department and told them the problem and were told that it sounded like a radiator ot themostat they would need to take a look at it but if it was one of those problems it would not be covered. It turned out to be the head gaskets they were blown at 42000 miles. After much stess and confusion when dealing with Subaru directly case #696011 and the Lithia Dealership the cars gaskets were replaced i was contacted that my car was repaired and ready to go. That was 2nd week in November. Over the Thanksgiving holiday i have noticed white smoke coming out of the car when i start it my husband also noticed the radiator was low again so we are going to contact the service department at Lithia in OC again and see when we can bring it in. When dealing with these problems we have had poor quality service provided for example there has been oil stains left on our carpet and oil residue left on oil pan many times when having it changed which would stink and burn smoke.We have always brought these problems to the attention of the service manager and even brought the car back to have the oil stain removed from the carpet which was UNDER the paper mat when i removed it myself. We bought the extra service for our car through Lithia and found that the agreement was only valid at Lithia Dealerships so we feel that we are forced to use there sevice department. When closing the deal on the Subaru we were told by our sales person that we could have the first payment defered for 45 days, that was not the case when we went in to close the deal. The salesman was brought in and yelled at right in front of us and told the loss from the dealership would be absorbed by him which of course made us very uncomfortable.

I still to this day have never got a straight answer on what my interest rate is. The reason i am writing you this letter is not only to complain but to ask for your help. WE WANT OUT OF OUR LEASE and we do not want another Subaru. We recently looked at the Volkwagon Jetta DSI and would like to get rid of the Subaru and Lease or maybe purchase the Jetta. We sell and distridute our own natural pet products and like to drive vehicles that represent our prdouct well. We thought we were getting that through Subaru but we have been very disapointed and are no longer Subaru fans. We had a 1987 Subaru wagon that we SOLD with over 300 thousand miles on it so we thought we would getting a car that would go the distance when we leased a new Subaru for our business. I really would like to just get this all settled though Lithia without having to seek legal advice concerning the Subaru Corporation but i am not to pay full cost for a car that has had so many problems and coverage is up in 17000 miles. Our Subaru will be gone by the end of the year one way or another and we would love to come to Medford and stay at our favorite Hot Springs (Lithia Hot Springs) and drive home in our new Jetts DSI. We may no longer be Subaru fans but we can still be fans of the Lithia Dealerships. Thank you for your Help.

P

Patrice

Estacada, Oregon
U.S.A.

Click here to read other Rip Off Reports on Subaru

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.