- Report: #1209073
Complaint Review: living social - Internet
-
Author Not Confirmed
Why?
living social
Internet, USA
Phone:
1 (877) 521-4191
Web:
livingsocial.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
living social DECEPTIVE VOUCHERS SOLD BY LIVINGSOCIAL.COM philadelphia Internet
Feeling cheated! We bought a LivingSocial coupon for remote auto start for our car. The business is called ASAP automotive, located in Norristown, PA. When I called up to schedule an appointment the sweet voice receptionist told me to get all the keys for the car. She mentioned the valet key gets salvaged. She never spoke about any additional charges. Absolutely did not mention there will be additional $155 charge for the service. When we went to pick up the car she came up with a bill of additional $155. The so called 'additional fee' was 1.5X more than the actual cost of the living social voucher!!!
We were absolutely surprised ! The receptionist started using abusive language and when my husband said let me record this and post it on you tube- this is how you behave with your customer. She kept quiet. After verbal arguments we called the police. We were given two choices
1. Pay for it tonight and take the matter to civil court.
2. Leave the car and they will take the auto restart system off at their CONVENIENCE!
The fine print says- cars with push start, keyless entry (where key is in your pocket and as you go near the car it unlocks the doors), chipped keys or any addition security system that they need to bypass in order to install auto start kit, will cost additional charges. I didnot have any of those features. I do have remote to open the car doors and to lock and unlock it.
Any how They should have told us the additional cost UPFRONT while I scheduled the appointment.
I was told it is one hour job and was given appointment accordingly.Then the day before appointment I was asked to drop off the car previous night or by 9AM. after much inconvenience I did drop it off. Never heard back from them till 6PM and finally I called them. It was still not done. Received a call around 7 PM to pick up the car. One hour job took 9AM-7 PM!!!!
I contacted living social for such deceptive practise on thier website & they refused to acknowledge. Living social is worst website to buy any deal. Thier customer support is pathetic.
