I have been a good customer for years paying them every month just recently my job cut back on the hours a little so i asked for a 2 week extension the representative told me she would not be able to do that and went as far as telling me to borrow it from somebody okay the month has not ended yet so why is this a problem.l warn people do not get a title loan from this company and dont get one from suffolk,va because they got new people from when i started going there its one lady that gets on my nerves saying stupid things like she risking her job by helping you dont go to them at all.