- Report: #635044
Complaint Review: Lowes - Internet Internet
Reported By:
Unhappy Lowes Customer -
, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lowes
Internet, 80537 Internet, United States of America
Phone:
Web:
www.lowes.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lowes Lowes extended service plan lemon law doesn't mean anything Internet
We bought a GE profile refrigerator at Lowes 2 years ago. It has had to be repaired 4 times, since then. Four times in 2 years, we have had spoiled food, water all over the floor, and an average of a week without a refrigerator. In researching it I find that GE has had something like 2 recalls on their refrigerators, so I shouldnt be surprised I suppose, and yes we should have done our homework better. The real disappointment has been Lowes. We have shopped at Lowes a lot because we thought they had good customer service. With the refrigerator, it has been an ordeal. First they delivered a refrigerator that didnt work, had cut wires inside, and had stains on the shelves. The repairman said Oh yes, this is the refrigerator that those other people sent back. We returned it. Then they delivered our current refrigerator, which of course has died 4 times. The good news is that we bought the service plan, which includes a lemon law. The bad news is that lemon law doesnt seem to mean anything, in reality. It seems to mean that you pay money and think it means something, but it only means something if the company wants to honor it, which of course they don't. That would cost (someone besides me) money.
1 Updates & Rebuttals
IntheKnow
New Jersey,USA
Fine Print Tells Story......again
#2Consumer Suggestion
Sun, September 12, 2010
I feel for OP. How many service calls occured in year 1 ? Whatever the number, the service administrator does not take ANY liability for repairs - it's all in the fine print terms and conditions.
After year 1, it would have to fail 3x for the SAME thing and then the 4th repair would be a check or gift card to you for the full purchase price.
Plus, your GE Profile refrigerator has a 5-year warranty on the sealed system - compressor, evaporator, coils and condensor. If your problems were here, the service company would not take liability at all in the 5 years for any of the sealed system because it is still a mfr issue. Essentially, you're covered for the ice-maker and electrical issues.
Hope this helps.
Sadly, the service plan would have operated the SAME no matter where you bought the frig.
