- Report: #1343624
Complaint Review: Lowes - Nationwide
Reported By:
KCinNC -
Asheville, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lowes
Nationwide, USA
Web:
N/A
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Business Rating:
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Lowes Extended Warranty Scam Extended Warranty Fraud Appliances Asheville Nationwide
Lowes sold me a washing machine that I expressly told them I was using in my small business, a vet clinic. The salesman suggested Lowes extended warranty plan since I had replaced 2 washers in 3 years. This way, if the machine died, I would get a new one under the 3 year plan.
Lo and behold, the machine died and the service guy that Lowe's contracted told us it could not be repaired. I called Lowes warranty service and they flatly told me that the warrantly is invalid in "commercial" settings. I told them I was not a laundromat and that the sales person explicitly sold me the warrantly for my clinic. I was furious and spoke with Corporate and they reiterated the plan's fine print that states commercial use will invalidate the plan. They would give me the money back on the plan but not replace the washer.
They shoved the complaint down to the store where I bought it and the manager there had no idea these lans did not cover use in a business. They were "clueless"
I filed a Better Business Bureau complaint and promptly got a call from Lowes' "Executive Support" department. Janet leaves messages and when I call back, I get voicemail. I have not been able to get in touch with Janet and nobody else seems to be able to help me. This is a pattern, insight gained from reading RipOff reports on similar situation, that Lowes uses to delay and frustrate.
I will write a letter to Lowes' execs. Here are screenschots, taken several days ago, showing Lowes "Commercial" washing machines and the description of how good they are for small business use and right next to the picture are the buttons to buy the plans. Pure fraud, plain and simple.
