Varnermh
Cedar Lake,#2Consumer Comment
Fri, November 11, 2011
Thank you for the report. Though he is right, they did follow their policy, they made a shortsighted and arrogant decision. I am building a new house with 2400 Sq feet of hardwood. We were considering Lumber Liquidators Natural Acacai over another local flooring house. I hate doing buisness with organizations that are ticky tack on policy when you have spent considerable money with them thus this has helped make my decision. At 6.00 a sq/ft, I hope they read this and do some quick math to figure out that their stupid adhesive just became very expensive to them.
Ken
Greeley,#3Consumer Comment
Mon, September 19, 2011
Your return request was 3 months out of their return policy.
It's not their fault that you were delayed. You did make a valid point that the employee likely erred in the amount needed. I don't know if he just figures wrong, didn't know the surface it was going on or you used less (with a smaller toothed trowel) than the average.
You DID make a smart move by selling the leftover adhesive to a contractor...nice move.
This doesn't mean I don't understand your feelings on this, my wife and I are also retired and on Social Security. Hope your rebuilt home is beautiful again.