- Report: #139214
Complaint Review: Luxury Motors - Downers Grove Illinois
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Author Confirmed
Why?
Luxury Motors
310 Ogden Ave. Downers Grove, 60515 Illinois, U.S.A.
Phone:
630-324-3309
Web:
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Luxury Motors ripoff no title received after over 20 calls and 48 days of waiting Downers Grove Illinois
I purchased a 2001 VW Beetle, cash, for my daughter on 3/01/05 at their dealership in Tinley Park,Il. I live in Indiana and was told that they would take care of the title transfer due to a recent change of law. I was also told I didn't need a "drive away sticker only my sales receipt. When I found out this wasn't true after over 15 calls and two registered letters to their finance manager I found their Customer Service number on line in Downers Grove, IL.
My daughter and I have spoken to a man named Phil the customer service mgr. and he agreed to send a drive away sticker while they sent for a new title due to some problems with re-assignment.
After 30 days and an expired drive away we called several times more and they said they would send another sticker but the title had not yet come in. Now it has been over a month and a half and the second sticker will expire in 2 days so we began calling again to get some answers.
Since Thursday 3/14/05 we have called 12 times and left messages to call back but now they will not return my calls and I have no title or drive away sticker and am forced to park the car until we do have proof of ownership.
These people are the worst I have ever dealt with and I have been lied to several times during this experience. Calls aren't returned and now I feel I will be forced to retain and attorney and pay more out of pocket expenses to get my title.
Carl
Lake Village, Indiana
U.S.A.
My daughter and I have spoken to a man named Phil the customer service mgr. and he agreed to send a drive away sticker while they sent for a new title due to some problems with re-assignment.
After 30 days and an expired drive away we called several times more and they said they would send another sticker but the title had not yet come in. Now it has been over a month and a half and the second sticker will expire in 2 days so we began calling again to get some answers.
Since Thursday 3/14/05 we have called 12 times and left messages to call back but now they will not return my calls and I have no title or drive away sticker and am forced to park the car until we do have proof of ownership.
These people are the worst I have ever dealt with and I have been lied to several times during this experience. Calls aren't returned and now I feel I will be forced to retain and attorney and pay more out of pocket expenses to get my title.
Carl
Lake Village, Indiana
U.S.A.
1 Updates & Rebuttals
Erika
Downers Grove,Illinois,
U.S.A.
Luxury Motors No Title for 30 Days
#2UPDATE Employee
Sat, November 26, 2005
Carl, I am sorry for your unpleasant experience at Luxury Motors. Please know that we are trying our best to assist all of our customers so that each one has a positive experience. We do staff a full-time customer service representative. Please feel free to call 866-749-9866 Erika Downers Grove, IL Marketing Assistant
