- Report: #869558
Complaint Review: Magellan GPS - Santa Clara California
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Magellan GPS
471 El Camino Real Santa Clara, 95050-4300 California, United States of America
Phone:
+1 408 615 5100
Web:
http://www.magellangps.com/
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Magellan GPS Strange Happenings Santa Clara, California
Report Attachments
I have 2 Magellan GPS units, a RoadMate 1700 and a Maestro 4040.
The Maestro 4040 was bought and registered in 2008 and the Roadmate 1700 just last Spring.
The 27th of April, 2011, I received a offer via e-mail from Magellan. This offer was a Lifetime Map update subscription, for the life of the Unit, and would update up to (4) times per year, for the sum of $89.19 US, Tax included.
And I have since been trying to Update my maps with no success. I have followed word per word, Magellan's download instructions and installed their "Content manager"
The program installed just fine, no issues, my Firewall accepted it as my Anti-Virus, but so there is no misunderstanding about these utilities, I also deactivated both of them to make darn sure that nothing would interfere in my Update download.
Then I opened content Manager, turned on my Roadmate 1700, waited for the program to recognize the unit, then I went forth and searched for updates......... Now I already have an account with Magellan, and both units have been registered months and years prior...
So now Content Manager knows I have a registered account in which I can log into. So then what happens, is Content manager gives me a redundant warning saying, "Registration unsuccessful. Please check your internet connection and try again."
There is nothing wrong with my connection, and I can honestly say that, because I tried this procedure on (4) Different computers, in (4) different places. With the same result.
I contacted Magellan to ask for a solution to this problem. I told them, to check and see my account and they would see that I truly have 2 Units Registered, and that I also had paid in full, the Lifetime map update subscription.
And if I was not going to get service for what I paid for, then i wanted a refund.
They quickly replied and other than the download instructions and what to do with the Content manager ( That clearly will not work regardless of version ), this is what they partialy wrote me.
"As I have checked your online account, it shows that your unit is registered directly on our website.
Please be advised that the unit must be registered thru the Content Manager in order for this application to see your unit's serial number and recognize its map eligibility.
What we have done is we removed your unit's registration from the web so you can register the unit thru the Content Manager and download its updates."
And that is exactly what they did! They "Flushed" my registration for the Roadmate 1700......now remember, I have a Maestro 4040. When I bought that unit, I never had a problem updating Firmware or maps.
However sadly enough after only 3 years, there is no longer support nor maps for The 4040, I found this out last week when I needed to find a address for a Hospital in another city.
Therefore...the 4040 no longer can serve me or anyone else for that matter.
So back to the RoadMate 1700 shall we....
So I deleted from my system, the Content manager ( that Magellan told me to use ), turned off once more all antivirus programs and firewalls, downloaded again the Content Manager, Ran the program, plugged in my GPS unit, and....the same deal...nothing.
So I contacted Magellan again to tell them about it and demanded a immediate refund for the Lifetime Map subscription that I will never get, but that I paid for. I even went as far as to say, "Burn the Updates on a CD, then mail the damned things to me"
It will soon be 1 week since the last letter I sent to Magellan.
Absolute dead silence.... They have not contacted me in any way, shape or form, and I am very upset and frustrated.
I have been ripped off! Buyer beware!....Magellan is a shady seedy company that has no regard for their customers.
Gxxxx (((REDACTED))) here I come.
Thank-you for your time everybody!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
The Maestro 4040 was bought and registered in 2008 and the Roadmate 1700 just last Spring.
The 27th of April, 2011, I received a offer via e-mail from Magellan. This offer was a Lifetime Map update subscription, for the life of the Unit, and would update up to (4) times per year, for the sum of $89.19 US, Tax included.
And I have since been trying to Update my maps with no success. I have followed word per word, Magellan's download instructions and installed their "Content manager"
The program installed just fine, no issues, my Firewall accepted it as my Anti-Virus, but so there is no misunderstanding about these utilities, I also deactivated both of them to make darn sure that nothing would interfere in my Update download.
Then I opened content Manager, turned on my Roadmate 1700, waited for the program to recognize the unit, then I went forth and searched for updates......... Now I already have an account with Magellan, and both units have been registered months and years prior...
So now Content Manager knows I have a registered account in which I can log into. So then what happens, is Content manager gives me a redundant warning saying, "Registration unsuccessful. Please check your internet connection and try again."
There is nothing wrong with my connection, and I can honestly say that, because I tried this procedure on (4) Different computers, in (4) different places. With the same result.
I contacted Magellan to ask for a solution to this problem. I told them, to check and see my account and they would see that I truly have 2 Units Registered, and that I also had paid in full, the Lifetime map update subscription.
And if I was not going to get service for what I paid for, then i wanted a refund.
They quickly replied and other than the download instructions and what to do with the Content manager ( That clearly will not work regardless of version ), this is what they partialy wrote me.
"As I have checked your online account, it shows that your unit is registered directly on our website.
Please be advised that the unit must be registered thru the Content Manager in order for this application to see your unit's serial number and recognize its map eligibility.
What we have done is we removed your unit's registration from the web so you can register the unit thru the Content Manager and download its updates."
And that is exactly what they did! They "Flushed" my registration for the Roadmate 1700......now remember, I have a Maestro 4040. When I bought that unit, I never had a problem updating Firmware or maps.
However sadly enough after only 3 years, there is no longer support nor maps for The 4040, I found this out last week when I needed to find a address for a Hospital in another city.
Therefore...the 4040 no longer can serve me or anyone else for that matter.
So back to the RoadMate 1700 shall we....
So I deleted from my system, the Content manager ( that Magellan told me to use ), turned off once more all antivirus programs and firewalls, downloaded again the Content Manager, Ran the program, plugged in my GPS unit, and....the same deal...nothing.
So I contacted Magellan again to tell them about it and demanded a immediate refund for the Lifetime Map subscription that I will never get, but that I paid for. I even went as far as to say, "Burn the Updates on a CD, then mail the damned things to me"
It will soon be 1 week since the last letter I sent to Magellan.
Absolute dead silence.... They have not contacted me in any way, shape or form, and I am very upset and frustrated.
I have been ripped off! Buyer beware!....Magellan is a shady seedy company that has no regard for their customers.
Gxxxx (((REDACTED))) here I come.
Thank-you for your time everybody!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Dragoon Dragon
Parkville,Maryland,
United States of America
magellan gps no phone support
#2Consumer Comment
Wed, August 22, 2012
Nice to see others have issue's with the customer support. I had a magellan unit but it has been too long for me to remember or care about what it was. I had the unit for a few years and worked fine until the contacts for the power adapter started to bend. Once I couldn't keep the power going to the unit, I had to contact magellan because the unit was old.
This is where the fun begins. In the whole situation, I had called them atleast 9 times. When I had first called them about getting a replacement, they said it was on back-order. I have worked in retail all my career so I know how bad this can be. I had to call them back 2 more times to get the unit ordered as in they supposedly had the part the second time and screwed up and then called a 3rd time.
After I got the part, it did not last even 2 weeks maybe less. So when I tried to get another replacement part, I had to call multiple times again. The 4th and 5th time I called them it was the same, we will ship the part. Still no part and calling the 6th time. Now they have stop selling anything for the unit I had. At this point I am mad at the time I had to waste calling them about getting 1 part twice. I wanted to speak to a manager and they refused. The representative said they will send me another unit without charge. I didn't believe the person but what else besides time do I have to lose?
After another no item shipped, I contacted them again demanding to speak to a manager, at this time they said the manager would have to call me back and I agreed to this. The call I got back was to place an order for a new unit and I asked what happened to the manager and the person had no idea what I was talking about. After that I called customer service again wanting a manager and was phone tagged again to them trying to sell a unit again. Finale time I call and demand to speak with a manager or I go to a different supplier. It was again another call back and I agreed to it. The call back was the same as the last few times and I told the person over the phone "**** company will be happy to take my business since your company wants to f*** with me"
Now I have a different unit by a different company. Had it for years and no problem. They obviously have no concern for customer support.
