Report: #1107051

Complaint Review: magic jack lp - West Palm Beach Florida

1 Updates & Rebuttals

Reported By:

bob - North Carolina,

Submitted:

Updated:

Author Not Confirmed

Why?

magic jack lp

222 Lakeview Avenue, Suite 1550 West Palm Beach, 33401 Florida, USA

Phone:

561 594-2140

Web:

www.magicjack.com

Categories:

Internet Services

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magic jack, lp internet phone provider West Palm Beach Florida

*Author of original report: results from Better Business Bureau

I contracted with magic jack IP phone service around 2009. For over 3 years I recieved excellant service which included call forwarding. Because call forwarding was included in the service contract, i extended my service until 2017(about $80). However, around the beginning of 2013 call forwarding has unexpectantly been discontinued. I have called at least 5 times to ask if this can be repaired since this feature was the deciding factor for my continued contract and was told that they are working on the problem, but did not know when it would be back in service. The last 2 times i called i was informed of this again so i requested that my contract time be extended the time that forwarding out of service. I was informed both times that this was not an option. I still have no call forwarding...

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1 Updates & Rebuttals

bob

North Carolina,

results from Better Business Bureau

#2Author of original report

Sat, December 14, 2013

Business Info

NAME:	MagicJack LP
BBB MEMBER:	YES
CONTACT:	--None--
ADDRESS:	222 Lakeview Avenue, Suite 1550 West Palm Beach, FL 33401
PHONE:	561 594-2140
FAX:	561 586-2328
Website:	www.magicjack.com

(Less)

Complaint status:

Activity

Date	Activity	Description
10/18/2013	Inform Business - Case ADMINISTRATIVELY CLOSED
10/18/2013	Inform Consumer - Case ADMINISTRATIVELY CLOSED
10/17/2013	Case ADMINISTRATIVELY CLOSED
10/17/2013	Bureau Judged Case AJR
10/16/2013	Consumer rejects business' final offer	(The consumer indicated he/she DID NOT accept the response from the business.) Because i paid for a service and i am NOT recieveing that service or compensation. I am tired of this crap. I will handle it as previously described. Going in circles is not a solution....
10/16/2013	Send Business' Rebuttal Response to Consumer	CLT.cf.rtf
10/14/2013	Received Business' Rebuttal Response	Call forwarding has been unavailable since September 2012. Customers who had call forwarding enabled on a specific device and telephone number at the time of the change could still use the feature by managing it through a special link for their my.magicJack account. Mr. Bob did not have the feature enabled at the time of the change, more than 1 year ago. As we explained in our 8/21/2013 response, one option that may work for Mr. bob as an alternative to call forwarding, is to download the magicJack APP to his mobile iPhone or Android and assign his same telephone number to the APP, which will allow calls to his number to be delivered to his mobile iPhone or Android.
10/14/2013	Forward Consumer Rebuttal to Business	BLT.cf.rtf
10/10/2013	More info received from the consumer	Maybe.... I will inform the 2000+ people i see every day at the airport of the unethical situation with magicjack and i will ask there impartial opinion about their resolution. This way i can see who is at fault.... good solution?
10/10/2013	Consumer rejects business' final offer	(The consumer indicated he/she DID NOT accept the response from the business.) Whats the resolution? I complained about the ending of my call forwarding feature THAT I PAID FOR and now they are CONFIRMING THE UNETHICAL ACT of ending it and that i will MAYBE get to pay for it AGAIN.NOT much of a solution. here is a resolution, give me what i paid for or give me compensation of similar value.....
10/09/2013	Send Business' Rebuttal Response to Consumer	CLT.cf.rtf
10/07/2013	Received Business' Rebuttal Response	As we explained in our previous response, call forwarding has been unavailable since September 2012. We may offer call forwarding as a billable feature in the future, but we do not have a date for availability of that feature.
10/07/2013	Forward Consumer Rebuttal to Business
10/04/2013	BBB Reviews Consumer Rebuttal to Business Response	yes i wanted to add that my original problem has NOT been resolved and i have not heard from anyone concerning this issue... What can i do now?
10/04/2013	ReOpen the Complaint
10/03/2013	More info received from the consumer	oh and to add. if i had an android phone i wouldnt need the d**n magic jack... they admit that forwarding was part of the original deal. now it is not... i therefore deserve compensation... i suggest ether making forwarding available at no charge as originally agreed or adding a year to my service...
10/03/2013	More info received from the consumer	i have received nothing from magic jak. they told me today that the cal forwarding is still being upgraded but is not functional. i am paying for call forwarding but i am still not able to use it for a t least 1 year now and i have no reason to believe it will be fixed any time soon.
09/04/2013	Inform Business - Case Closed ASSUMED RESOLVED
09/03/2013	Case closed - ASSUMED RESOLVED
09/03/2013	No Consumer Response- Assumed Resolved with Letter
08/23/2013	Forward Business response to Consumer	CLT.cf.rtf
08/21/2013	Receive Business Response	Call forwarding has been unavailable since September 2012. We may offer call forwarding as a billable feature in the future, but we do not have a date for availability. One option that may work for Mr. Bob , if he has an iPhone or Android, would be to download the magicJack APP and assign his same telephone number to the APP, which will allow calls to his number to be delivered to his mobile iPhone or Android.