- Report: #533627
Complaint Review: Mail And More Etc. - Glendale Arizona
Reported By:
jarad -
glendale, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mail And More Etc.
5126 w Olive Glendale, az 85302 Glendale, 85301 Arizona, United States of America
Phone:
623) 207-9133
Web:
www.mailandmoreglendale.net
Categories:
Business Rating:
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Mail And More, Etc. Karen Rote instead of insuring my package she pocketed the insurance money now Im out $1800 Glendale, Arizona
Report Attachments
My name is Jarad ****. I have done lots of shipping over the last few years through Mail and more 5126 W Olive Ave Glendale, AZ 85302 shipping company and never had a problem. Until on Halloween day 2009. I shipped a large package(LCD TV) through their company. They inspected, packaged, insured and shipped the Television. So I had no worries I put the necessary insurance on the package in case something went wrong. I paid about $50 (shipping not included) just for the insurance to cover $1800. Well they put $1.80 coverage which costs them about a dime. So it's obvious they kept my insurance money. Hoping for the best, crossing their fingers that it would arrive without damage ... Needless to say it was damaged in shipping. It was shipped via Fed EX and they paid the insurance which was $1.80. They say that is the amount for the policy taken out on this item. This women has changed her story four times. Wont return my calls. Promises me that she will get back to me and nothing. Now she comes up w/ a story that Shipsurance is going to cover it and she is waiting for them to respond(over 30days)??? I called Shipsurance and they say,"they never would even except a claim for an LCD TV cause its not covered AT ALL." Fed Ex would have granted the policy if it was properly entered into the system. It wasn't. There is no telling how many people she has done this to, aside from me. Please help to prevent this happening in the future.
1 Updates & Rebuttals
Dave
Glendale,Arizona,
USA
Typical American business ethics. I would be mad too.
#2REBUTTAL Owner of company
Fri, December 04, 2009
At first I thought maybe it was a clerical error in that they insured $1.80 instead of $1800 but if that was the case, then where is your money? I can't help but to wonder, was this package left with an $8.00/hour employee or one of the owners' of the business because you wouldn't think an owner would do something so stupid.
Also, I don't understand the fact that Fed Ex doesn't insure LCD TVs yet they did because you said they did pay out. Granted, it was only $1.80 but they did pay out what they thought the insurance amount was for. I mean, you either insure for the full amount or nothing at all so there policy seems a little hazy to me. Plus, it would be the shipping companies responsibility to know these policies. They do ship packages for a living, I'm sure you're not the only person that has ever shipped a LCD TV.
Is Mail and More a franchise store or a corporate store? You definitely seem like you are getting the run around with it being 30 days and all. I say just sue them. It's an easy small claims case. If you have the documentation, I can't make out the image on this site, they sue them. No judge is ever going to think that you purposely insured the package for $1.80.
I guess you never know with the courts if you are going to win but it sure sounds like a solid case. If it makes you feel any better, I read this report and I won't be back there again. I've shipped at that same store about 3 times in the past eight months and I won't go back now..
Good luck.
