I spent 5 months dealing with magic jack and get lied to over and over again to get my money back.
i then contacted the BBB in florida and i got my refund $$ in 2 days - YEAH - Full refund
the BBB in florida had problems with web site so i downloaded a form and filled it out and faxed it and mailed it to them. I never even talked to anyone at the BBB.
they are located at: www.seflorida.bbb.org
BBB of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, Fl 33407
Phone : 561-842-1918
they have recieved thousands of complaints on:
Magic Jack LP
5700 Georgia Avenue
West Palm Beach, FL 33405
561-594-2140
I hope anyone that wants there money back gets it from the company.... GOOD LUCK
Fax : 561-845-7234