- Report: #42791
Complaint Review: Manchester Moving aka Discount Delivery aka Discount Moving - Phoenix Arizona
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Author Not Confirmed
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Manchester Moving aka Discount Delivery aka Discount Moving
502 N 37th Dr #200, Phoenix, 85306 Arizona, U.S.A.
Phone:
602-269-8300
Web:
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Manchester Moving aka Discount Delivery aka Discount Moving NINE MONTHS? Rip-off pseudo-insurance adjuster named Karl Harris said company has NINE MONTHS to deliver furniture! Phoenix Arizona
September 27, 2002, a truck with three men arrived to pick up furniture which included an orthopedic bed and a huge credenza/entertainment center with cupboards, shelves, drawers, etc. plus other items. I asked that it be delivered to Vancouver, WA before December 1st.
It is now January 25th and the delivery has NOT been made; repeated phone calls produce no callbacks; they have moved three times since September and the phone numbers listed for them are inaccurate. On December 23rd, my phone call to their "800" number produced "Erica" who said that she would "explore all avenues" to get my things to me. She suggested that maybe they could send them up by U.P.S. Right.
I have called the Action 12 Troubleshooter in Phoenix and she is "on top of it" but she is the only one who is getting contacted. They are apparently never going to call me - the last I heard from them was on December 28 at 7:45 AM when a male person said that they would try to get my things to me "within the next few days." I inquired about what "the next few days" might mean and he said "Oh, probably by January 15th." I said "I'll believe it when I see it."
These people are totally irresponsible. Who would hire ANY MOVING COMPANY if they thought they had to wait nine months for the delivery??? And the repeated answer of "we don't have no truck going that way" is hardly comforting. In my opinion this company, A Diane Darnell Company, with an additional address in Peoria, AZ, should not be in business.
They are rip-off bums, promoting fraud, delay, mis-information, deception and probable theft. I am outraged that a so-called moving company can continue to operate under these circumstances.
Lady Bracknell
Battle Ground, Washington
U.S.A.
It is now January 25th and the delivery has NOT been made; repeated phone calls produce no callbacks; they have moved three times since September and the phone numbers listed for them are inaccurate. On December 23rd, my phone call to their "800" number produced "Erica" who said that she would "explore all avenues" to get my things to me. She suggested that maybe they could send them up by U.P.S. Right.
I have called the Action 12 Troubleshooter in Phoenix and she is "on top of it" but she is the only one who is getting contacted. They are apparently never going to call me - the last I heard from them was on December 28 at 7:45 AM when a male person said that they would try to get my things to me "within the next few days." I inquired about what "the next few days" might mean and he said "Oh, probably by January 15th." I said "I'll believe it when I see it."
These people are totally irresponsible. Who would hire ANY MOVING COMPANY if they thought they had to wait nine months for the delivery??? And the repeated answer of "we don't have no truck going that way" is hardly comforting. In my opinion this company, A Diane Darnell Company, with an additional address in Peoria, AZ, should not be in business.
They are rip-off bums, promoting fraud, delay, mis-information, deception and probable theft. I am outraged that a so-called moving company can continue to operate under these circumstances.
Lady Bracknell
Battle Ground, Washington
U.S.A.
1 Updates & Rebuttals
Carl Harris
PHOENIX,Arizona,
U.S.A.
RESPONSE TO THE CONSUMER AND AUTHOR OF THE COMPLAINT
#2REBUTTAL Owner of company
Thu, July 10, 2008
THE CONSUMER ENTERED INTO A CONTRACT IN WHICH WE HAD 9 MONTHS TO DELIVER THE BELONGINGS. THE REASON FOR THIS SHE WAS DISCOUNTED OVER 60 PER CENT OF THE NORMAL COST. SHE AGREED TO THIS ARRANGEMENT. SINCERELY CARL HARRIS
