Jenny
Smithtown,#2Consumer Suggestion
Thu, March 30, 2006
Sally, First off, there are no recorded conversations, so your credit card company will not hear anything. They are all full of it and will scam others like yourself. Dispute with your CC Company, provide all these negative reports against them when you dispute, do not sign anything that they send to you. If you do, then you will NOT get your money back, b/c they will show this to the CC company. Just so you know, they ALL use fake first and last names, so who ever you dealt with is not who they say the are. It is a scam and please beware and warn others. I hope this helps. I am on your side. More people like us reporting and they will go down, no worries!!
Jane
Garden City Park,#3UPDATE EX-employee responds
Thu, March 30, 2006
Sally, I am a former Employee. I know this system. YOU CAN GET A REFUND. DO NOT SIGN that agreement. You are entitled to a full refund. Call back, tell them that it doesn't matter if they have you on recording (they probably don't anyway) that you are going to dispute this charge with your credit card. The "FINANCE DEPT" uses the term "UNWILLING TO NEGOTIATE" for people who want a refund and will credit you. Tell them that you were scammed and they didn't provide you with the services they described. Reiterate that you were mislead. I believe the person you are speaking to is either "Robert Sullivan" or "Kevin" listen--they might try to play good cop/bad cop. DO NOT GIVE IN. Please, believe me when I tell you that you can fight this. In the meantime, call your credit card company. If you signed up for a packaged in the $900, 500, or $300 price range make sure they cannot charge you the $185 for the book 30 days later. Also, tell the credit card you were scammed and stop the payment. When you speak to "Robert" or "Kevin" tell him you have done so. Also, tell them that you are going to fight this charge. Don't give up Sally. You aren't the only one this has happened to and you won't be the last. Good luck!