- Report: #871743
Complaint Review: Manor Teak - Orlando Florida
Reported By:
Jack -
Bainbridge Island, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Manor Teak
1800 Pembrook Drive Orlando, 32810 Florida, United States of America
Phone:
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Manor Teak trash/fire wood Orlando, Florida
My step-daughter purchased an outdoor table and 4 chair set from Manor Teak. The delivery was nearly a month later than promised. On arrival I inspected the shipment and discovered the following.
The pin "securing" one of the sissor legs of the table was broken due to dry rot. Three of the chairs had uneven length legs and wobbled on a flat surface. The slats comprising the seats and backs of every chair were visibly uneven. Major structural joints of the chairs displayed large knots. The construction of the chairs varried. All of the pieces had started to get moldy.
I sanded and cleaned everything with a bleach solution then over the course of one summer I fully coated it three times with teak oil. Over the course of one winter it has all nearly turned black with mold.
I'm am fortunate to have over 50 years of experience in the building trades that allowed me to repair everything mentioned above. The one thing no one can repair is inferior material and workmanship.
My step-daughter purchased this set on-line and said she got a good deal on it. Buying anything sight unseen is risky and foolish.
If you're smart you won't deal with this "company", that is unless you're looking for some very expensive fire wood.
The pin "securing" one of the sissor legs of the table was broken due to dry rot. Three of the chairs had uneven length legs and wobbled on a flat surface. The slats comprising the seats and backs of every chair were visibly uneven. Major structural joints of the chairs displayed large knots. The construction of the chairs varried. All of the pieces had started to get moldy.
I sanded and cleaned everything with a bleach solution then over the course of one summer I fully coated it three times with teak oil. Over the course of one winter it has all nearly turned black with mold.
I'm am fortunate to have over 50 years of experience in the building trades that allowed me to repair everything mentioned above. The one thing no one can repair is inferior material and workmanship.
My step-daughter purchased this set on-line and said she got a good deal on it. Buying anything sight unseen is risky and foolish.
If you're smart you won't deal with this "company", that is unless you're looking for some very expensive fire wood.
2 Updates & Rebuttals
Riley
Bainbridge Island,Washington,
United States of America
It is what it is
#2Author of original report
Sun, July 01, 2012
I'm not your brother and everything I stated in my original complaint is true. The proof sits on a deck not twenty feet away from me. Although I shouldn't have too I plan to remove the mold, sand the table, and stain it.
Without going to a professional refinisher there is not much to be done with the chairs. I plan to utilize them to educate all my step daughter's medical professional friends as an example of what not to buy on-line.
Manor Teak - Paul Allen
United States of AmericaThese are all false complaints
#3REBUTTAL Owner of company
Sat, June 30, 2012
These are all false complaints placed by my brother Mark Allen
on this awful website. You do not get an A rating with The Better Business
Bureau by being a poorly run business. You will notice there are absolutely no
negative comments on any genuine review websites as any false allegations are
removed, unlike this one where they ask for $7500 & $300 per month to
repair your reputation.
Mark, enough is enough now!! I will not engage in childish tit for tat, I
am too busy trying to run a successful business as should you be. Give a great
service and sell the best quality products at the right price. Ive been trying
to tell you this for 3 years and now is the time to finally listen or you will
fail. Otherwise you would not be worrying about the success I am making of my
business and wasting your time posting false allegations on this horrible
website. Above all make sure you are honest, professional and avoid the greed.
Regarding the most recent false report:
We did not sell this model of table last year, it was only
introduced in December of 2011 and the first shipments did not reach customers
until January of this year therefore proving this whole thing as nothing but a
pack of lies, if this was genuine we would have heard about it before now. We
also have a 100% money back guarantee and surely if the quality was so awful
they would have asked for the money back!!
