- Report: #1239157
Complaint Review: Marlin Industries & Kos Pools - Nationwide
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Marlin Industries & Kos Pools
Nationwide, USA
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Merlin Industries
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Marlin Industries & Kos Pools Defective Pool Cover New Jersey NJ
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I had a solid safety pool cover installed five year ago by Kos pools Located In NJ and manufactured by Marlin Industries Locate also in NJ. The cover has a ten year warantee.This season (2015) I uncovered my pool and to my surprise the cover that is exposed to the pool water, all the safety support straps deteriorated. I call Bobby from Kos Pools. He told me to contact Merlin Industries. I called Merlin Industries they told me that I would have to go through Kos pools and have them take pictures of the problem. Called Kos pools told them what Merlin told me. Waited four week no Kos Pools and no answer after repeated phone messages. Call Merlin Industries told them what was going on with Kos Pools. Now they tell me to take the Pictures email them, which I did. They get back to me and tell me no warranty because it was a chemical reaction, but they will discount the cover,they would not tell me the price. They said I would have to go through Kos pools. After repeated calls and messages to Kos pools, I could not get any replay about the price. Contacted Merlin Industries told them of my problem and they still would not deal with me direct or quote me a price. Stay away from Kos Pools and Merlin Industries. If you have any type of issue with any of there products they will not deal with you even if you have a company they deal with does not respond to your problems or they go out of business.
STAY AWAY MARLIN INDUSTRIES WARRANTY IS NOT WORTH THE PAPER IT"S WRITTEN ON
