Larry
Washington,#2Consumer Comment
Thu, February 09, 2006
I have had the same problem with MARLO also only I ordered furniture December 8, 2005 and received damaged and defective furniture and they told me that they had to send someone out to repair it. thats not all they down graded my Mattress set to a cheaper brand after changing me a larger amount. Do not depend on the BBB MARLO is a member of BBB and they do not take actions against their members. After contacting my attoney when the BBB ignored me MARLO finially picked up the furniture, I went back for forth with them for 2 months. MARLO has been getting complaints as far back as 1998, you would think that the BBB would have closed down this business but instead they are giving MARLO's a good report. That tells you a lot, consumers who are memabers are over looked because they are paying BBB. You can find out all this information by visting BBB website click on (Consumer Ratings from J.D. Power and Associates)
Alberta
Baltimore,#3Consumer Suggestion
Sun, December 04, 2005
John, I had a similar situation happen to me for a sectional that had to be delivered before Christmas. I had the same problem with people hanging up on me and so forth. The only thing I did different was mention that I was going to contact the BBB and contact a lawyer to get my money back immediately. I told my sales representative a month ago what my deadline was ... she said she understood and when she finally called me she was asking for me to wait until the New Year to receive my order. I let her know again that was not acceptable. I finally ended up driving out to Maryland to the Corporate Office to pickup a cashiers check (I made them do a cashiers check because I was so angry). They of course appologized, but I to ended my trips to Marlo because of the issues listed.
John
arlington,#4Author of original report
Thu, June 16, 2005
As I had indicated in my last post I was tempted to give Marlo a second chance due to the actions of one employee. That second chance quickly dwindled to "I will never set foot in a Marlow showroom ever again." I attempted to contact my contact person and was met by a very rude individual on the other line. Why they were so rude I have no idea, I had not given them reason at this point. In their attempt to transfer my call we were disconnected. I called back and was hung up on, again without provocation. At this point I decided to try and confirm the name of the President of Marlo. I was just going to mail him a letter. I called corporate and upon asking the operator to confirm his name and provide a mailing address I was hung up on. I called back and requested the same information and was transferred to the showroom and promptly hung up on. I do have a fax number to the President, I think, and will send a letter. But the bottom line is I am finished with Marlo and am wiping my hands clean of the ordeal. I went to a higher end competitor yesterday and placed an order for furniture. Something I should have done in the first place. Thinking of buying from Marlo? Be warned. It is not worth the trouble, many others have complained on this site and I did not heed thier warnings. There is a reason why Marlo's showrooms have slowly dwindled in size over the years.