- Report: #256921
Complaint Review: Mattress Warehouse - Frederick Maryland
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Mattress Warehouse
4949 New Design Road Frederick, 21703 Maryland, U.S.A.
Phone:
301-682-8504
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Mattress Warehouse Irresponsible and unethical business practices. No delivery of replacement mattress. Frederick Maryland
We purchased a mattress at the 11411 Midlothian Turnpike store in Richmond, Virginia on November 5, 2006. No warranty paperwork or company policy information was given at the time of purchase. After several weeks the pillowtop mattress developed a bunch that resembled a loaf of French bread.
We took a picture and showed the store Manager, James Mullins. He gave us paperwork to complete and indicated someone would contact us within three weeks of filing the report. No one contacted us.
We contacted Ryan Miller (corporate office) who shuttled us on to Jan Taylor. She called once and then never returned our calls. In the mean time Ryan Miller informed us that we would have to pay a second delivery fee of 50 dollars. We felt we had paid for the deliver of a good mattress and should not have to pay the second fee, but because we were "warned" by Ryan Miler that a replacement mattress may be out of stock if we contested the second deliver fee, we paid it.
We received confirmation that we should receive a new mattress. We set up an appointment TWICE to have the mattress delivered and were stood up both times; first time on March 29, 2007 and April 5, 2007.
On April 10, William contacted Mr. Mullins to inquire about the second non-delivery and was told the mattress was out of stock.
We have not received a second replacement mattress or a refund on the second delivery fee if they cannot replace the mattress.
Sent formal letters of complaint to Mattress Warehouse and various consumer organization on May 5, 2007 and we still have not been contacted by Mattress Warehouse
William
Richmond, Virginia
U.S.A.
We took a picture and showed the store Manager, James Mullins. He gave us paperwork to complete and indicated someone would contact us within three weeks of filing the report. No one contacted us.
We contacted Ryan Miller (corporate office) who shuttled us on to Jan Taylor. She called once and then never returned our calls. In the mean time Ryan Miller informed us that we would have to pay a second delivery fee of 50 dollars. We felt we had paid for the deliver of a good mattress and should not have to pay the second fee, but because we were "warned" by Ryan Miler that a replacement mattress may be out of stock if we contested the second deliver fee, we paid it.
We received confirmation that we should receive a new mattress. We set up an appointment TWICE to have the mattress delivered and were stood up both times; first time on March 29, 2007 and April 5, 2007.
On April 10, William contacted Mr. Mullins to inquire about the second non-delivery and was told the mattress was out of stock.
We have not received a second replacement mattress or a refund on the second delivery fee if they cannot replace the mattress.
Sent formal letters of complaint to Mattress Warehouse and various consumer organization on May 5, 2007 and we still have not been contacted by Mattress Warehouse
William
Richmond, Virginia
U.S.A.
1 Updates & Rebuttals
Susan and william
Richmond,Virginia,
U.S.A.
Mattress Warehouse, Frederick Maryland
#2Author of original report
Wed, October 03, 2007
After 10 months, and the help of the Commonwealth of Virginia consumer advocate agency we have a replacement mattress and the refund for the second delivery. We do not feel that any of this would have been accomplished without the help of Joe Bosineau with the Commonwealth of Virginia.
