- Report: #1277292
Complaint Review: McAfee Inc. Div of Intel Inc. - Santa Clara California
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McAfee Inc. Div of Intel Inc.
2821 Mission College Blvd. Santa Clara, 95054-1838 California, USA
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www.mcafee.com
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McAfee Inc. Div of Intel Inc. mcafee.com NOT HONORING WARRANTY, BAD PRODUCT, RENEGGED ON OFFER TO REFUND Santa Clara California
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The following is in regards to McAfee/Intel LiveSafe Internet security software:
1. It stops working requiring frequent reinstalls. You do not know it is not working unless you have reson to open the software for a scan or something. I assume while it is not working you are not protected.
2. It claims to support all popular Web browsers. Its login/password security feature called SafeKey (as of when I purchased the software) is not supported by Firefox without making chnges to FireFox that are not recommended by Firefox/Mozilla. I made the changes anyway to make SafeKey work in Firefox. Safekey still does not login into many sites correctly.
3. SafeKey does not login correctly in some sites in the Internet Explorer browser either.
4. As of the New Year, 2016, SafeKey is being done away with. A new softwre TrueKey is being required instead. Safekey will no longer exist. TrueKey does not support my main browser Firefox at all.
5. McAfee email Tech Support does not work. When you submit an email it goes to an error page, everyday, always.
6. McAfee chat Tech support takes a minumum of 20 min. to connect and then disconnects repeatdly making it impossible to use. I have not problems using chat from other on-line companies with my computer or Firefox.
7. McAfee has Virtual Technician software to download to correct problems with LiveSafe. When LiveSafe stops working Virtual Technician finds problems and says it corrects them but the LiveSafe program still fails to run and requires a reinstall.
8. When I downloaded a free security scanner called Malwarebytes from cnet.com and ran a scan it found issues LiveSafe had failed to stop. This is possibly when the software wasn't working and I wasn't aware of it, or maybe McAfee doesn't keep its security definitions up-to-date, I don't know.
9. On the page where you enter your credit car info. and make the purchase on McAfee's site they clearly state a 30-day money back guarantee and a SATISFACTION GUARANTEE. The later guarnatee has a clear logo.
10. I have had the software over 30-day (there is about 210 days left on my subscription) but I am very dissatisfied with it and want a refund based upon their Satisfction Guarantee.
11. They refused to give me a refund siting only the 30-day guarantee as if the Satisfction Guarantee was meaningless though they show it on their Website. Satisfaction guarantees are real and common. Sears has one.
12. I filed a complaint with the better Business Burearu of San Jose CA after which NcAfee offered (reluctantly) a full refund. In a follow-up email they reneged on this offer siting legal reasons. They will give me no refund though I have removed all their software from my computer
