- Report: #942861
Complaint Review: mdansby.com LLC - New York New York
Reported By:
mparochester -
Rochester, New York, USA
Submitted:
Updated:
-
Author Confirmed
Why?
mdansby.com LLC
244 Fifth Ave. #L281 New York, 10001 New York, United States of America
Phone:
866-632-6729
Web:
mdansby.com
Categories:
Business Rating:
(0)
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mdansby.com LLC worst tech support and customer service imaginable New York, New York
We have found several problems with reports generated by MDansby's Landlord Report. Nearly every report we have accessed, has inaccuracies of one sort or another. The report called "Expired Lease Report /60 day", prints a report called "List", which has nothing to do with expiring leases.
The delinquency report includes tenants with $0 balances or overpaid balances. We also have a sorting issue with our tenant database.
We have attempted on several occasions to resolve numerous issues using their "Support Portal". The techs we have communicated with don't know how to resolve any of the problems we are having.
The answer I received to my questions, was to download the update coming out "tomorrow". After downloading this update, I found that none of the problems were corrected.
I have since then called their office on four occasions requesting a return phone call to attempt to solve these issues, and have received e-mailed instruction on how to use their portal (which I already know), but no phone call.
After spending numerous hours setting up this program and loading our tenant data into, we are now faced with starting over with another program. This one is a nightmare!
The delinquency report includes tenants with $0 balances or overpaid balances. We also have a sorting issue with our tenant database.
We have attempted on several occasions to resolve numerous issues using their "Support Portal". The techs we have communicated with don't know how to resolve any of the problems we are having.
The answer I received to my questions, was to download the update coming out "tomorrow". After downloading this update, I found that none of the problems were corrected.
I have since then called their office on four occasions requesting a return phone call to attempt to solve these issues, and have received e-mailed instruction on how to use their portal (which I already know), but no phone call.
After spending numerous hours setting up this program and loading our tenant data into, we are now faced with starting over with another program. This one is a nightmare!
