Cybererotica
Calabasas,#2UPDATE Employee
Tue, February 03, 2009
Dear Larry, We saw your post here and very much feel we need to respond as it seems you are perhaps misguided. Megadownloadpass.com is an independent reseller, they are not Cybererotica. We in fact no longer accept traffic from Megadownloadpass. We do not send unsolicited email either. I cannot speak to the policies and practices of Megadownloadpass but I can assure you that Cybererotica takes customer service and full disclosure very seriously. You were sent an email confirmation letter from us to make you aware of your membership. Within that email is all pertinent membership information as well as contact information for our customer support department. I encourage you to retry both the phone number and email address you posted in your complaint as NO response from the email address overnight, a phone number that just went around in circles. Our customer support department is open from 6am-6pm PST, 7-days a week. We are fully staffed and seldom is it that we have hold times beyond 60 seconds. After hours, customers can simply leave us a voice mail message. All messages are returned the following business day. Furthermore, all email is answered and responded to within 24 hours. We would be more than happy to search our system for email you submitted and claim you did not receive a response for. We are not able to look up any account information for with the information provided in your complaint, however, if you were in fact charged, simply call our customer support department and we will issue you a full refund. Additionally, in our attempt to provide the highest quality customer service, we invite you to call or email us and allow us to offer you a lifetime free membership to Cybererotica. Cybererotica is not a rip off. We are actually one of the oldest and largest providers of adult entertainment online; we have thousands of independent resellers who are unfortunately responsible for their own marketing practices. However, anytime we receive any complaints regarding a reseller we investigate immediately and terminate if needed. Megadownloadpass.com has been terminated. We are good corporate citizens offering the very best in online adult entertainment and unsurpassed customer service. We care about our customers and would very much like the opportunity to speak with you and make sure you were not charged whatsoever by us and will assist you in any way we can. Yours truly, Cybererotica Support Team