- Report: #836320
Complaint Review: Merchant Services Direct - Spokane Valley Washington
Reported By:
JonathanF -
Moscow, Idaho, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Merchant Services Direct
9212 E Montgomery Ave. Ste. 400 Spokane Valley, 99212 Washington, United States of America
Phone:
509-252-0280
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Merchant Services Direct Promise low rates, but are the most expensive. Spokane Valley, Washington
I was routinely getting offers from different credit card processing companies, but they all seemed to be about $50/ month. I would rarely have use for it, so that is kind of pricey for me. Merchant Services told me they could do it for $30/ month, .5% processing fee, and the first transaction of each month would go towards the $30. The sales representative told me there would be a $300 set-up fee, and so I declined. When they dropped it $150, I decided to go with it. I quickly received my machine, and received my first bill for $180 - automatically withdrawn from checking account. The next month I processed roughly $2000, and was billed $130. When I called to ask what the problem was, they said that there was a form I had to fill out online that showed me proper processing procedures, and once I did this, it would knock off $30/ month - still doesn't explain the rest of the money, but I let it go.
The next month was $30, so I relaxed a bit. The next month I didn't even use it, and the bill was $90.
I got online, and saw a bunch of complaints about these people, one of which was that when you cancel, they keep making withdrawls from your checking account. I changed checking accounts, and then cancelled. I received bills from them for the next 3 months, which I ignored. In a nutshell, my transactions over 6 months were about $4,500, and it cost me roughly $700. The other day I received a call from a sales representative at Merchant Services offering me $12/ month and .5% processing. When I was explaining my previous experience, he hung up the phone before I could even finish talking.
The next month was $30, so I relaxed a bit. The next month I didn't even use it, and the bill was $90.
I got online, and saw a bunch of complaints about these people, one of which was that when you cancel, they keep making withdrawls from your checking account. I changed checking accounts, and then cancelled. I received bills from them for the next 3 months, which I ignored. In a nutshell, my transactions over 6 months were about $4,500, and it cost me roughly $700. The other day I received a call from a sales representative at Merchant Services offering me $12/ month and .5% processing. When I was explaining my previous experience, he hung up the phone before I could even finish talking.
1 Updates & Rebuttals
MSDirect
Spokane Valley,Washington,
United States of America
Merchant Services Direct
#2UPDATE Employee
Thu, March 01, 2012
Merchant Services Direct strives to provide low rates and excellent customer service. Without being able to see the information on the account, it would be difficult to fully address concerns regarding charges. We would love the opportunity to speak with you and resolve any concerns you may have; please call us at 877-928-0305 so we can assist you with this.
