- Report: #677328
Complaint Review: MerchSource LLC - Foothill Ranch California
Reported By:
rmbutcher -
Phoenix, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
MerchSource LLC
19517 Pauling Foothill Ranch, 92610 California, United States of America
Phone:
949-900-0900/800-374-2744
Web:
mscustomercare.com
Categories:
Business Rating:
(0)
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MerchSource LLC Discovery Kids Scam distributor for Discovery Kids Foothill Ranch, California
I purchased a Discovery Kids Adventure Play Tent from my local JC Penny store for my 3 children for Christmas. Christmas night I set it up and both plastic tent poles broke in half, before I could get it fully assembled. It was lopsided and deformed and the children couldn't play in it as it could not even fully stand upright. I tried to contact MerchSource, the distributing company listed on the instructions, but their 800 number went straight to a busy tone. (This was Monday afer Christmas). I then went to the website to find it only listed a catalog of their items--there was no way I could contact themthrough the website. I found their physical address and phone number online, called it, and after listening to a recording which did not allow me to get to an operator or customer service agent, the recording hung up on me. I have repeatedly tried to call again all numbers to no avail. I then contacted Discovery Toys and their response wasthe same numberand email I already had. So I wrote them and informed them I would mail the piece of Chinese junk their company made and had distributed by the scam of a company MerchSource BACK to MerchSource and they could dispose of it. Do not buy this garbage for your child. Below is the letter I emailed in response to the stupid letter I received from Annie at Discovery Kids:
Dear Annie,
I have repeatedly called the 800 number you gave me in your email and it immediately goes to a busy signal. I then looked up MerchSource online and found a physical address and a phone number which does not allow me to speak to anyone or press any numbers to even get an operator. The local phone number is: 949-916-5698 (or 949-900-0900). Their listed email requires a login name and mscustomercare.com only lists their products; it has no way to contact them about a product. I realize the Discovery Store does not sell the Adventure Play Tent, but Discovery is still connected with this piece of garbage as a toy and I plan to make sure I never purchase anything that is in any way related to Discovery or MerchSource again. If I'm unable to reach anyone by email or phone, I plan to mail the tent and crappy poles directly to MerchSource in Foothill Ranch, CA and they can dispose of it. How disappointing that China makes toys for American children and then no one wants to take responsibility for the poor quality of the junk they produce. I plan to contact my local JC Penny as well, only to let them know they should no longer do business with your company or MerchSource. I do not want another of these pieces of Chinese trash--next time I will buy my 3 children an actual camping tent they can play in--and I'll be sure it's made in the USA.
I'm sending this same email to the web address you gave me ([email protected]) as well as to every business bureau with which Discovery and MerchSource are affiliated. Parents should be aware of the garbage Discovery is producing and outsourcing to China and then distributing through scam companies like MerchSource.
1 Updates & Rebuttals
rmbutcher
Phoenix,Arizona,
United States of America
Heard from MerchSource
#2Author of original report
Wed, January 12, 2011
I wanted to update my earlier complaint because on January 8 I was called by Mike Roberts, the president of MerchSouce, to discuss the issues I had with the tent poles and customer service. He was very open and seemed to sincerely listen to my irritation regarding not being able to reacha humanbeing at his company. We discussed the fact that the holidays are obviously a busy season for his company but that some sort of voicemail or contact information should be a part of their website and 800 number. I truly appreciate that he took time on a weekend to contact me and listen to my complaints. Mike followed up with an email earlier this week that MerchSource would be making changes to it's website and I hope this will help other customers have better access to a human if they have any problems with products.Therefore, I am writing this update to inform people I do not believe MerchSource is a scam company--I think there were some customer service detailsand theyseem to be getting addressed.
