- Report: #466373
Complaint Review: Michael Tall - Tall Exclusives Home Product Solutions - Montclair New Jersey
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Michael Tall - Tall Exclusives Home Product Solutions
557 Valley Road, Montclair, 07003 New Jersey, U.S.A.
Phone:
862-368-5339
Web:
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Michael Tall - Tall Exclusives, Home Product Solutions DO NOT PURCHASE MERCHANDISE FROM THIS VENDOR Montclair New Jersey
November 30, 2008 I purchased two pairs of PJ's online for Christmas Presents. They had some funky shipping issues and it required me to go to the post office and pick them up. After Christmas when they didn't fit who I purchased them for I returned them to the address on the website asking them to send me the next size. Two weeks go by and the box was returned "undeliverable- No such address". I contacted Tall Exclusives and a very obnoxious woman asked me if I had be "authorized" to return them...I replied No that I had not explained the situaiton and she gave me another address for a company called Home Product solutions. So I sent the package UPS with return reciept to that address. Another two weeks go by and I call them. This same rude woman stated that she never received the package and called me a "liar" stated that " How do I know you haven't kept the PJ's and jsut claimed to return them ?" I provided her with the UPS tracking number as well as who signed for them, date and time. She called me back and said that the tracking number didn't exist. I contacted UPS again and it sure did! This woman argued with me and sent nasty emails to me (which I have saved along with the UPS paperwork) She told me in one of the emails that "I would hate being married to you"...Keep in mind I am the customer. I don't have my product. THey put a bogus physical address up and I couldn't even send the prooduct back properly. NOW they are saying they dont have. I went to BofA and reported it. They credited me the $110.
Last week I recieved notice from BofA that this company sent me a money order. The MO copy was attached. It was also BOGUS. Never received. They are under investigation again by B of A. Seven months later...No resolution to this problem. They are a shady company and the woman who answers the phone with the strong NJ accent is seriously nutty and rude. DONT USE THIS COMPANY
W. p
Fountain Valley, California
U.S.A.
Last week I recieved notice from BofA that this company sent me a money order. The MO copy was attached. It was also BOGUS. Never received. They are under investigation again by B of A. Seven months later...No resolution to this problem. They are a shady company and the woman who answers the phone with the strong NJ accent is seriously nutty and rude. DONT USE THIS COMPANY
W. p
Fountain Valley, California
U.S.A.
1 Updates & Rebuttals
eastwood
bloomfield,New Jersey,
United States of America
Message from Store Owner
#2REBUTTAL Owner of company
Mon, January 21, 2013
What this customer calls "shipping issue" is signature required to receive package from mail carrier. Most customers just sign the back of the postal note if not home and carrier will leave package at their door the next day.
Also, for returns, our site and packing slip says contact or email us for "Return Authorization" number. If she would have read these instructions we would have given her the correct address to return to along with RA number.
She called us later and said she did not request RA number from us, but just sent back on her own. Therefore she mailed back to the wrong address. (THAT WAS THE CAUSE OF THIS PROBLEM.) Customers please, if you follow our instructions there will be no problems. Stores require to give RA number for reason, not just to make your life difficult.)
After she notified us that package was returned to her, we then was able to give her return instructions along with RA number and return address. We never received her return and she would never give us the tracking number that shows her returned.
However, don't know what happed so we refunded her as a courtesy with check by mail. PayPal is our credit card processor and they only give merchants 60 days to refund original method of payment. This situation with this consumer was over 60 days and we had to send check, due to PayPal refund time limit.
However, she decided to call her credit card company to do a chageback. They deducted funds from our account, so we put a stop on the refund check to her, since her bank deducted fund from us already. there was no need for us to refund her twice.
Once again, if you follow our instructions for returns, there will be no problems. Stores require to give RA number for reason, not just to make your life difficult.
