- Report: #1471419
Complaint Review: Microsoft -
-
Author Confirmed
Why?
Microsoft
United States
Phone:
800-642-7676
Web:
microsoft.com
Categories:
Business Rating:
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Microsoft I called the company to purchase Office 365 and they charge me for 2 X-box subscriptions that I did not purchase.
On April 16, I order and paid online for Office 365, but it was the wrong product (4421638454 trancation number)
On April 17, called customer service and had them cancel that order and purchase the correct Office 365. This was done and my credit card was charged. The transaction was complete. (568016522200889694 transaction number). However, the charge did not go through on my card until April 22, 2018 for $106.24.
On May 10, 2018, my credit card company called and told me there was suspicious activity on my card and asked me to verify 2 purchases. I had not made the purchases so the Bank said they would open a fraud investigation.
When I looked at my online account with Microsoft, it showed that I had purchased 2 X-Box subscriptions with the same credit card I had used for my purchases in April. They tried to convince me that I must have made the purchases or someone in my house who used X-Box or I just couldn't remember. They insisted that there was no way they could have anyone from Microsoft do this.
I live alone. I'm 71 years old and not senile. I have all my wits about me and do not have any game apparatus. No one has access to my credit cards or information.
The bank (Bank of America) opened the investigate, but my account with Microsoft showed that someone had redeemed the X-Box gift cards and the bank saw nothing fraudently.
I called the again and a representative said I needed the bank to open another investigation under MICROSOFT CASE NUMBER 1437060959 and that would allow them to investigate internally through their Accounts/Billing department. My bank did this, but the next representative from Microsoft that I talked to said he and his team mates decided (without any investigation) that there was no need to investigate. The $160 taken from my credit card to pay for 2 X-Box gift cards was not fraudently. He refused to give me his phone number and when I asked to speak to a supervisor, he hung up. My bank representative was also on the line and they called back and asked to speak to a supervisor and we were put on hold for more than 45 minutes. The bank representative had to leave and we were never able to speak to a supervisor or other representative with Microsoft.
