- Report: #1419187
Complaint Review: Microsoft/Skype - Redmond Washington
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Author Not Confirmed
Why?
Microsoft/Skype
One Microsoft Way Redmond, 98052-6399 Washington, United States
Phone:
(425) 882-8080
Web:
skype.com, microsoft.com
Categories:
Business Rating:
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Microsoft/Skype Microsoft/Skype is illegally keeping your Skype credit! Redmond Washington
I no longer use Skype VOIP and did not want to pay a renewal fee of $60 to keep my VOIP phone number.
I have Skype credit in the amount of $8.75 and unable to receive it in a form of check or cash.
Skype has a very restrictive refund policy:
1. must make a refund request within 14 days of that purchase (EU only)
2. You have a subscription that you haven’t used and that hasn’t expired, experiencing technical issues
3. account has been taken over by a third party and used fraudulently.
4. cannot give a refund for charges that are more than 90 days old.
I am complaining that as the US and corporate parent of Skype, Microsoft should therefore should follow FCC rules on credit refunds.
John Kim
