- Report: #423420
Complaint Review: MIO GPS - Concentrix Customer Support Centre - Nationwide
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MIO GPS - Concentrix Customer Support Centre
mio.com or www.concentrix.com Nationwide, U.S.A.
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MIO GPS - Concentrix ,Customer Support Centre Malfunctioning product - Poor Customer Service Nationwide
I purchased a MIO C520 GPS less than a year ago and have been having problems from the begining. I have call the "Customer Support Center" on numerous occassions to solve my problem.
Each time I call, I am on hold of at least 10 minutes before speaking to an agent. Each time, I have to repeat the entire situation, over and over again...
I sent my unit for repair, twice (paying for the shipping). On the latest call, they advised me that I was to receive a replacement unit. All I had to do is to send the original back to them.
Over a week went by and after trying to follow up to see where my replacement unit was, I was contacted by the "Customer Support Center" only to be told that my replacement unit was not sent yet and that there was an additional charge.
I am deeply frustrated with MIO and the "Customer Support Centre" and wished that I had never purchased it.
Smithfor5
Laval, Quebec
Canada
Each time I call, I am on hold of at least 10 minutes before speaking to an agent. Each time, I have to repeat the entire situation, over and over again...
I sent my unit for repair, twice (paying for the shipping). On the latest call, they advised me that I was to receive a replacement unit. All I had to do is to send the original back to them.
Over a week went by and after trying to follow up to see where my replacement unit was, I was contacted by the "Customer Support Center" only to be told that my replacement unit was not sent yet and that there was an additional charge.
I am deeply frustrated with MIO and the "Customer Support Centre" and wished that I had never purchased it.
Smithfor5
Laval, Quebec
Canada
1 Updates & Rebuttals
Smithfor5
Laval,Quebec,
Canada
UPDATE
#2Author of original report
Tue, February 17, 2009
LATEST UPDATE: Was provided with RMA which clearly stated that I was to receive a replacement product. My original unit was recieved by depot on Feb 2 and on Feb 16 I recieved what I thought was a replacement product. BUT MY UNIT WAS REPAIRED AND NOT REPLACED. I CONTACTED THE DEPOT AND WAS TOLD THAT MIO HAD ADVISED THEM TO REPAIR THE UNIT AND NOT TO REPLACE IT. WELL, I CHARGED THE BATTERY FOR 12 HOURS AND STILL HOLDS THE CHARGE FOR ONLY ONE HOUR. WHAT IS GOING ON HERE?????
