- Report: #1269880
Complaint Review: MiraVie Skin Crean - Santa Ana California
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Author Confirmed
Why?
MiraVie Skin Crean
PO Box 25380 Santa Ana, 92799 California, USA
Phone:
888-712-1019
Web:
miravieskin.com
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MiraVie Skin Crean Beware Facebook Ad and Link Santa Ana California
MiraVie Skin Collection - Facebook Ad; responding takes you to a nice site where you can order a sample jar of their skin cream. Appears simple and worth trying the cream. However, they claim that that order commits you to a monthly delivery of the product if you do not cancel within 14 days. You are charged $89.95 the first month and $90.94 per month thereafter.
Now their main website is clear about this.You would be careless to not see or read the terms of agreement which you must agree to before placing the sample order from the main website. However, from the site accessed to from Facebook that is NOT clear and my recollectin is that there were NO terms to agree with and certainly not the monthly commitment. My wife does not like the cream nor will she use it. It is not worth $90 even if it was being used. I think the customer is the one being used. I received a partial refund on the second (or third depending on where you start counting) month's shipment amd have requested a refund for the first month's (or second) as well. Both customer service representatives were very nice and helpful.
When I received the second jar I thought another sample has been sent and didn't pay much attention to it nor look at my credit card statement. It was the third delivery that I looked into it and found the recurring monthly charges. If it is intended to be a scam and collect a few hundred dollars before the "customer" catches on and cancels then it is a good scam. A few hundreds dollars made from a $4.95 free sample offer. If it is not a scam then the Facebook link needs to be amended to show the terms. I am not happy.
