- Report: #1260826
Complaint Review: Miravie - Internet
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Miravie
Internet, USA
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Miravie Skincare and Eye Cream Completely fruadulent company! Sleezy practices! Do not fall victim to this company. Internet
This company needs to be shut down due to misleading advertising and dishonest practices. After falling for a "free trial, pay shipping only" advertisement online for Miravie skincare cream and Eye cream, both products arrived in the same box with a card that had information in VERY small print stating that if I did not call within 10 days I would be charged almost $90/month for an ongoing subscription.
I immediately called the number and asked to cancel my "subscription." I was told the order was cancelled and I would not be billed anything in the future, yet when my credit card bill arrived I had been charged $96. I called the company and complained and was told I had only cancelled one of the products, not both (despite the fact that both came in the same box with one card).
Again I was told my subscription was cancelled and I would not be billed any more in the future, yet again the next month my credit card bill showed an additional billing. Again, I contacted the company and they said I had called Miravie Skincare number to cancel and that I also needed to call the cancellation number for Miravie Eye Cream. Again, despite the fact that the products arrived in the same box, the customer service rep told me they were "sister companies" and that I should have called a different number to cancel the eye cream.
I also explained that I had not received any other products from the company except for the initial trial portion, and shlould not be billed for a product I had not recieved. Again, I was told my card would not be charged any further, but they still would not remove any current charges. Every time I asked to speak to a manager, they refused. This company is completly dishonest. A complete ripoff!
