- Report: #874331
Complaint Review: Mobile Device Protection Association LLC - Internet
Reported By:
D. Gomez -
Miami, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mobile Device Protection Association LLC
33488 Internet, United States of America
Phone:
(800) 654-5590
Web:
www.mobiledeviceprotection.com
Categories:
Business Rating:
(0)
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Mobile Device Protection Association, LLC SOLD BY WIREFLY.COM When I filed a claim I was denied beacuse I could not in detail provide where I lost my phone ? Internet
When I purchased my phones from wirefly.com I was sold mobile device protection and was told if I my phones were lost or stolen or damaged I would get them replaced without a deductible for a monthly fee.
That is a LIE!!! I lost my phone and filed a claim and was denied by an account manager according to their customer service rep because I failed to in detail explain where and how my phone was lost . I explained to the rep I checked my car, job and house and I cannot find the phone. I can tell you what day and that I lost it in Miami FL but not where exactly because if I could the phone wouldn't be lost now would it ?
When I asked to speak to the account manager or anyone else I was told its 4pm and everyone has already left . The rep gave me a P.O Box # and said if I want to appeal the claim I can. I hung up because WTH am I supposed to appeal ? the fact I cant tell you where my phone is ?
PLEASE STAY AWAY FROM THESE GUYS ...THE WORST PART IS I CAN GET DEVICE INSURANCE FROM SPRINT BECAUSE 30 DAYS ALREADY PAST ..ITS BEEN 8 MONTHS SO NOW I HAVE NO INS
That is a LIE!!! I lost my phone and filed a claim and was denied by an account manager according to their customer service rep because I failed to in detail explain where and how my phone was lost . I explained to the rep I checked my car, job and house and I cannot find the phone. I can tell you what day and that I lost it in Miami FL but not where exactly because if I could the phone wouldn't be lost now would it ?
When I asked to speak to the account manager or anyone else I was told its 4pm and everyone has already left . The rep gave me a P.O Box # and said if I want to appeal the claim I can. I hung up because WTH am I supposed to appeal ? the fact I cant tell you where my phone is ?
PLEASE STAY AWAY FROM THESE GUYS ...THE WORST PART IS I CAN GET DEVICE INSURANCE FROM SPRINT BECAUSE 30 DAYS ALREADY PAST ..ITS BEEN 8 MONTHS SO NOW I HAVE NO INS
