- Report: #747097
Complaint Review: Mobility Enterprises Inc. - Escondido California
Reported By:
Nimat -
escondido, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mobility Enterprises Inc.
272 E Via Rancho Pkwy Escondido, 92027 California, United States of America
Phone:
760-975-0048
Web:
Categories:
Business Rating:
(0)
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Mobility Enterprises, Inc. American wireless or Sprint Retailer - Mobility Enterprises - store # 250911 (EXCLUSIVE DEALER) in Escondido, California (phones, wireless communications) Returned items and did not receive full refund Escondido, California
I purchased a mobile phone and business plan service from Mobility Enterprises, Inc. When I purchased the plan the contract was written for a cost of $109.99 per month for 2 lines with the addition of a third line for $10. There was an additional cost of $10 per smart phone which in my case was 3. I intended on adding a fourth line and visited a local Sprint Wireless store. I was informed at that time that I was being billed $109.99 for each line. After informing Mobility they acknowledged they had made a mistake and suggested that I change to a family plan that was more than I was willing to spend. At that time I decided to excercise their 30 day return policy and cancelled the order. I was refunded $485.00, and am still owed $237.50. After numerous unsuccessful attempts I have been unable to collect my full refund. I have attempted to get the contact information of an owner or manager with no success. The employees have been uncooperative and unresponsive. After informing me that I would receive a refund within 14 days that time has passed and I still have not received the balance of my refund. I am still unable to contact the person who sold me the plan and cannot get return phone calls let alone talk to an employee with the authority to assist me.
