- Report: #1438928
Complaint Review: Moni Security - Dallas texas
Reported By:
Lisa Cecchini -
Lone Tree , CO, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Moni Security
PO Box 814530 Dallas, 75381 texas, United States
Phone:
855.910.7980
Web:
mymoni.com
Categories:
Business Rating:
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Moni Security Montronics They will not let me out of a contract, even though they have not installed a system in my new home for 3 months Dallas texas
I would give this company NO STARS if possible. They are awful to work with. I have been a customer for over 2 years. I am a mother of 2 very young children and my husband travels weekly for work so we decided it would be best to get a alarm installed for safety. I moved into a new home over 3 months ago. I originally texted Moni (a new service they offer so you don't have to wait on hold) and informed them that I would be moving and asked how they handled it. They resonded in a text that they would move my system for free and congratulated me on my new home purchase. When I called to set it up I was informed it would cost $299 and I would have to continue my contact for an additional 18 months. Even though I was upset with the conflicting information, I moved forward.
I have had 3 different appointments set up to have my new system installed. 2 of them appointments the tech did not show up and the 3rd the tech showed up with none of the products that were needed. Moni has continued to charge me for monthly service even though they have not installed a new system in my home. They have been horrible and a complete joke to work with. DO NOT DO BUSINESS with this company. I have obtained leagal council and will be fighting to get out of my contact, which Moni has informed me I must pay in full in order to cancel.
